Lead Clerk Recreation and Culture

CivicInfo BC; White Rock; Vor Ort; CAD 44.000 - 51.000; Vollzeit

Zusammenfassung

City of White Rock is seeking a Lead Clerk Recreation and Culture on a temporary full-time basis. You will supervise clerks and recreation attendants, manage scheduling, provide information to the public, and support facility bookings and registrations.

The role requires Grade 12 and strong knowledge of office practices, with flexibility across a Tuesday–Saturday schedule.

Qualifikationen

• Completion of Grade 12 plus related courses or experience.
• Ability to supervise and coordinate clerks and attendants.
• Strong customer service and communication skills.

Aufgaben

• Supervise clerks and recreation attendants.
• Schedule and review staff workloads.
• Coordinate facility bookings and rentals.
• Process registrations and respond to inquiries.
• Ensure compliance with policies and insurance requirements.

Kenntnisse

Supervisory experience

Customer service

Office administration

Ausbildung

Grade 12

Tools

Cash handling

Office software

Jobbeschreibung

Employment Type:
Temporary Full-Time
Pay Grade 15:
$31.58 - $37.09
Hours of Work:
0830 – 16:30
Competition Number:
2026-58
Closing Date:
November 13, 2026, at 4:30pm
The City of White Rock - where every wave of talent helps shape our City by the sea. We are proud to be an equal opportunity workplace and is committed to promoting and preserving a culture of diversity, equity, and inclusion. We know that our greatest strengths come from the people who make up our teams.
The City of White Rock is a unique, ocean-side community of 22,000 citizens located half an hour south of Vancouver on the shore of Semiahmoo Bay and is known for its sunny weather, expansive beach, historic pier, delightful restaurants, and sense of community.
Overview
The Recreation and Culture Department seeks a customer-oriented and self-motivated individual to join their department in the Lead Clerk Recreation and Culture on a temporaryfull-time basis. This is supervisory and clerical work ensuring effective office support services in a Recreational and Culture Facility. An incumbent of this class is responsible for supervising, scheduling, reviewing, and participating in the work of moderate sized group of Clerks and Recreation Attendants involved in customer service and clerical duties, providing information and assistance to the public regarding recreation and cultural activities and inquiries related to the work. The work is performed under minimal supervision and the incumbent exercises considerable independent judgment and action is exercised within the framework of established policies and procedures.

Completion of Grade 12 including or supplemented by courses related to the work plus considerable related experience, or an equivalent combination of training and experience.

Requirements

• Considerable knowledge of departmental policies, practices, rules, and regulations related to the work performed.
• Sound knowledge of modern office practices and procedures, and business English, spelling, arithmetic, and punctuation.
• Sound knowledge of the needs of various community groups and individuals as they relate to recreation and culture facilities.
• Ability to exercise sound judgement, to resolve problems and to make decisions in accordance with the applicable rules, regulations, policies, and procedures.
• Plans, assigns, supervises, schedules, reviews, and participates in the work of casual clerks and recreation attendants engaged in customer service, registrations, and rentals.
• Reviews and approves time sheet submissions.
• Assists Manager in hiring and selecting new casual clerks and recreation attendants.
• Coordinates the bookings of recreational and cultural facilities; receives facility rental requests and discusses same with users; books facilities according to availability; completes and issues rental contract forms; ensures that users comply with regulations and municipal insurance requirements where applicable.
• Develops, revises and upon approval implements new work methods and procedures; identifies inefficiencies in staffing and facility scheduling and recommends improved administrative processes for the department.
• Provides information and assistance to the public and user organizations regarding times, costs, and locations of activities; ensures phone and email inbox message inquiries are addressed; interpret rules, policies and procedures and handles complaints and inquiries.
• Compiles, reviews, and maintains a variety of office records, files, reports, documents, program bookings and other related information; prepares program summary schedules and reports; receives, audits, verifies, and records cash receipts; reconciles petty cash; maintains inventory of office supplies and purchases supplies.
• Logs and tracks facilities and maintenance and janitorial requests.
• Processes municipal-wide program registration; independently sets up recurring programs; monitors course lists and cancels courses due to low enrollment.
• Ability to deal effectively with user groups, the public and staff in supplying information and assistance, providing direction and assistance related to recreation and culture facilities and programs.
• Ability to meet deadlines and to function effectively during busy periods.
• Performs related work as required.
• Possess and maintain a valid Class 5 BC driver’s license.
• Emergency First Aid or equivalent.
• This position works Tuesday through Saturday with some flexibility.

If your experience and education have prepared you for success in this role and you are committed to working in a manner that supports a respectful, healthy, and safe environment, please submit a cover letter and resume online using the link below.