Guest Services Ambassador II (Part Time)

Vernon; Vernon; On-site; CAD 40,000 - 55,000; Part time

Job summary

Vernon is seeking a Guest Services Ambassador II (Part Time) to support reception, cashiering and clerical tasks at the Recreation Facilities. The role requires accurate cash handling, typing at least 40 wpm, and proficient MS Office usage.

Two positions available with 4 hours guaranteed weekly, reporting to the Coordinator, Guest Services. Responsibilities include processing registrations in Xplor Recreation, ticket issuance, answering inquiries, and assisting with emergencies when needed.

Qualifications

• Office Administration Certification or equivalent.
• Minimum 6 months experience in cash handling and receipts.
• Strong typing and basic MS Office skills.
• Ability to maintain courtesy and accuracy in a public setting.

Responsibilities

• Receive and reconcile cash, issue tickets and receipts.
• Process registrations and pass sales in Xplor Recreation.
• Answer phones and provide routine information to the public.
• Perform clerical tasks and support various functions as needed.

Skills

Cash handling

Typing 40 wpm

Customer service

Courtesy & diplomacy

Office practices

Education

Office Administration Certification

Tools

Xplor Recreation Software

Microsoft Office Suite

Job description

Guest Services Ambassador II (Part Time)### Guest Services Ambassador II (Part Time)Apply: Active Living Centre: Part time: Posted 5 Days Ago: End Date: November 4, 2026 (7 days left to apply): JR-2026-290**Internal Closing Date:**Oct 28, 2026**External Closing Date:**Nov 4, 2026***Note: Posting comes off at 12:00AM on the closing date, with the competition closing at 11:59pm the day prior.*****Hourly Rate:**34.56**Minimum Weekly Hours:**4# **Two (2) positions available.** # **4 hours guaranteed weekly.**Reporting to the Coordinator, Guest Services, this position provides cashier duties, clerical, typing, and reception work under limited supervision, at the Recreation Facilities. This position also performs a variety of clerical work supporting a variety of functions while upholding the City of Vernon’s core values. **Duties Include:** * Receives records, reconciles cash and cheques received, and issues tickets and/or receipt.* Receives payment in all approved forms.* Checks and balances cash receipts.* Prepares bank deposits as required.* Prepares daily reports of cash receipts.* Processes registrations in the Xplor Recreation software system for recreation activities & programs.* Processes pass sales and daily admissions in Xplor Recreation software.* Answers telephone, personal inquiries, and secures and gives out routine information.* Types letters, reports, forms, memoranda, articles, and other material from copy, rough draft or previously prepared data.* Updates pamphlets, advertising flyers, and schedules.* Acts as a clerk to division staff including, placing calls, relaying and taking messages, filing, and photocopying.* Operates standard office equipment including the use of a two-way radio.* Observes video surveillance equipment and responds according to established procedures.* Provides back-up to pool staff during an emergency by calling for assistance or helping with pool evacuation as necessary.* Performs other duties as required.* All persons employed by the City of Vernon will be required to assist the City in providing emergency services. Duties assigned during an emergency may differ from regular duties. **Required Education and Experience:** * Office Administration Certification or equivalent.* Minimum 6 months experience in cash handling methods including receiving money, making correct change, and issuing receipts.* A combination of related education and experience may be considered. **Required Knowledge, Skills and Abilities:** * Ability to exercise courtesy, tact, and diplomacy in dealing with the public and with other city personnel.* Accurately types a minimum of 40 wpm.* Thorough knowledge of office practices and procedures.* Demonstrated knowledge in the use of office equipment.* Basic knowledge of all applications of the Microsoft Office Suite including but not limited to, Access, Excel, Outlook, and Word.* Proven clerical ability.* Ability to obtain and maintain an acceptable Police Information Check with the Vulnerable Sector Check. **Preferred Knowledge, Skills and Abilities:** * Basic knowledge of Xplor Recreation Software.* Previous experience working in a Recreation environment.* Administrative Assistant Certificate (10-month course). **To Apply:**Please submit your resume, quoting the appropriate competition online at vernon.ca/careers by selecting “apply” and creating a candidate profile.* Internal applicants are asked to apply using their worker profile. The City of Vernon wishes to thank all applicants; however, only those candidates selected for an interview will be contacted. Please note that we are unable to accept phone calls regarding application status.**We appreciate all applications; however, only those selected for an interview will be contacted**.*Please note that we are unable to accept phone calls regarding application status.***Employees must submit applications through worker profiles. If you are experiencing difficulty, please ask your manager for assistance.**