Guest Services Agent

Manitoulin Hotel & Conference Centre; Northeastern Manitoulin and the Islands; On-site; CAD 21,000 - 32,000; Full time

Job summary

Manitoulin Hotel & Conference Centre on Manitoulin Island seeks a Guest Services Agent to warmly welcome guests, handle check-ins, assign rooms and coordinate requests at the front desk.

You will process group arrivals and departures, answer questions about local attractions, and assist guests with special needs. Both full-time and part-time positions are available, emphasizing teamwork and top-tier service.

Qualifications

• High school completion is required.
• Excellent customer service and communication abilities.
• Ability to work in a hotel front-desk environment.

Responsibilities

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Provide information about local points of interest.
• Arrange services for guests with special needs.
• Maintain professional and friendly guest relations.

Skills

Guest check-in

Reservation management

Customer service

Communication

Teamwork

Education

High school diploma

Tools

Reservation system

Basic computer skills

Office equipment

Internet browser

Job description

Guest Services Agent

Work Setting: Hotel

Hours of Work: Full Time & Part Time

Number of Positions Available: 2 Full-Time, & 2 Part-Time

Specific Skills

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Provide information about services available in the community
• Arrange services required for guests with special needs
• Customer service oriented

Business Equipment and Computer Applications

• Computerized reservation system
• Basic computer skills (will train)
• General office equipment
• Internet browser

Security and Safety:Bondable

Essential Skills

• Reading text
• Document use
• Numeracy
• Writing
• Communication
• Working with others
• Problem solving
• Decision making

Education:Completion of high school