Guest service representative

Rocky Mountain Adaptive Sports Centre; Siksiká #146, Alberta; On-site; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Dental plan

Disability benefits

Health care plan

Paramedical services coverage

Vision care benefits

Group insurance benefits

Life insurance

Free parking available

Learning/training paid by employer

Paid time off (volunteering orpersonal

Parking available

Travel insurance

Job summary

Rocky Mountain Adaptive Sports Centre is seeking a customer service oriented individual for on-site work in Alberta. Responsibilities include answering calls, handling reservations, assisting guests with special needs, and ensuring smooth operation of daily activities.

The role requires 1 year to less than 2 years of experience, a secondary school diploma, and strong verbal/written communication. On-site work with benefits and inclusive team environment.

Qualifications

• Secondary (high) school graduation certificate is required.
• 1 year to less than 2 years of experience preferred.

Responsibilities

• Resolve complaints and claims.
• Answer telephone and relay telephone calls and messages.
• Assist clients/guests with special needs.
• Provide customer service.
• Make and confirm reservations.
• Co-ordinate recreation activities.
• Calculate billing charges.
• Prepare reports.
• Process files and paperwork.

Skills

Oral communication

Written communication

Attention to detail

Dependability

Adaptability

Collaborative

Quick learner

Education

Secondary school diploma

Tools

CRS

Google Docs

Google Drive

Job description

OVERVIEW

LANGUAGES

English

EDUCATION

• Secondary (high) school graduation certificate

EXPERIENCE

1 year to less than 2 years

ON SITE

Work must be completed at the physical location. There is no option to work remotely.

WORK SETTING

• Relocation costs not covered by employer

RESPONSIBILITIES

TASKS

• Resolve complaints and claims
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Provide customer service
• Make and confirm reservations
• Co-ordinate recreation activities
• Calculate billing charges
• Prepare reports
• Process files and paperwork

EXPERIENCE AND SPECIALIZATION

COMPUTER AND TECHNOLOGY KNOWLEDGE

• Central reservation system (CRS)
• Data administration
• Google Docs
• Google Drive

ADDITIONAL INFORMATION

SECURITY AND SAFETY

• Vulnerable sector check

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Attention to detail

PERSONAL SUITABILITY

• Dependability
• Excellent oral communication
• Excellent written communication
• Adaptability
• Collaborative
• Quick learner

BENEFITS

HEALTH BENEFITS

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

FINANCIAL BENEFITS

• Group insurance benefits
• Life insurance

OTHER BENEFITS

• Free parking available
• Learning/training paid by employer
• Paid time off (volunteering or personal days)
• Parking available
• Travel insurance