User support technician

Retreat Guru; Electoral Area A; Híbrido; CAD 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free parking available

On-site amenities

On-site recreation and activities

Paid time off (volunteering or προσωπ)

Descripción de la vacante

Retreat Guru in British Columbia seeks a seasoned technical support analyst to assist users, research solutions, and train staff on supported software. You will document incidents, contribute to usability testing, and help redesign applications to improve customer experiences.

Requirements include 3–5 years of experience, familiarity with HTML editing, JavaScript and SQL, and WordPress; hybrid work arrangement; own transportation may be beneficial.

Formación

• 3–5 years of experience in technical support or QA.
• College, CEGEP or other certificate/diploma 1–2 years or equivalent experience.
• Experience researching, documenting solutions and providing user training.

Responsabilidades

• Respond to users experiencing difficulties with computer systems.
• Consult user guides and manuals to research and implement solutions.
• Provide advice and training to users in response to difficulties.
• Collect, organize and maintain a problems and solutions log.
• Participate in redesign of applications and other software.
• Provide customer service and manage incidents.
• Usability testing.

Herramientas

HTML editing software

JavaScript

SQL

WordPress

Project management software

Mac OS

Descripción del empleo

OVERVIEW

LANGUAGES

English

EDUCATION

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• or equivalent experience

EXPERIENCE

3 years to less than 5 years

HYBRID

Work must be completed both in person and remotely.

RESPONSIBILITIES

TASKS

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide customer service
• Manage incidents
• Usability testing

SUPERVISION

• No supervision responsibility

EXPERIENCE AND SPECIALIZATION

COMPUTER AND TECHNOLOGY KNOWLEDGE

• Project management software
• HTML editing software
• Software development
• Mac OS
• JavaScript
• SQL
• Spreadsheet
• PHP
• WordPress
• HTML
• Software quality assurance

TYPE OF EXPERIENCE

• Call centre

AREA OF WORK EXPERIENCE

• Quality assurance or control

AREA OF SPECIALIZATION

• E-commerce

ADDITIONAL INFORMATION

SECURITY AND SAFETY

• Basic security clearance

TRANSPORTATION/TRAVEL INFORMATION

• Own transportation
• Willing to travel

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Fast-paced environment
• Work under pressure
• Repetitive tasks
• Manual dexterity
• Attention to detail
• Sitting

OWN TOOLS/EQUIPMENT

• Internet access
• Cellular phone

PERSONAL SUITABILITY

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

BENEFITS

HEALTH BENEFITS

• Dental plan
• Health care plan
• Paramedical services coverage

FINANCIAL BENEFITS

• Group insurance benefits
• Life insurance
• Stocks/shares

LONG TERM BENEFITS

• Maternity and parental benefits

OTHER BENEFITS

• Free parking available
• On-site amenities
• On-site recreation and activities
• Paid time off (volunteering or personal days)
• Team building opportunities
• Wellness program