Service adviser

Square Old Chelsea; Quebec; On-site; CAD 40,000 - 54,000; Full time

Benefits offered by this job

Dental plan

Disability benefits

Paramedical services coverage

Vision care benefits

Job summary

Square Old Chelsea in Quebec’s rural tourism area is seeking a Restaurant Supervisor to oversee daily operations and a team of staff. You’ll ensure high service standards, manage scheduling, and coordinate training to support guest satisfaction in a busy restaurant setting.

The role requires 3–5 years in a supervisory capacity, a college diploma or equivalent experience, and strong communication and organizational abilities. On-site work in a rural tourism environment.

Qualifications

• 3 years to less than 5 years experience in a supervisory role.
• College diploma or equivalent experience in hospitality or related field.
• Strong communication and organizational skills required.

Responsibilities

• Supervise staff (5-10 people).
• Train staff to uphold service standards.
• Answer written and oral inquiries from guests.
• Arrange refunds and credits as needed.
• Maintain records and statistics.
• Order office supplies and maintain inventory.
• Perform general office duties.
• Receive and log complaints.
• Explain procedures, risks and benefits to clients.
• Maintain and manage digital database.

Skills

Staff supervision

Staff training

Customer communication

Record keeping

Problem solving

Education

College diploma in hospitality or related field

Or equivalent experience

Tools

MS Excel

Database software

Job description

OVERVIEW

LANGUAGES

• French

EDUCATION

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• or equivalent experience

EXPERIENCE

3 years to less than 5 years

ON SITE

Work must be completed at the physical location. There is no option to work remotely.

WORK SETTING

• Rural area
• Tourism
• Restaurant

RESPONSIBILITIES

TASKS

• Supervise staff
• Train staff
• Answer written and oral inquiries
• Arrange for refunds and credits
• Maintain records and statistics
• Order office supplies and maintain inventory
• Perform general office duties
• Receive and log complaints
• Explain procedures, risks and benefits to clients
• Maintain and manage digital database

SUPERVISION

• 5-10 people

EXPERIENCE AND SPECIALIZATION

COMPUTER AND TECHNOLOGY KNOWLEDGE

• Database software
• MS Excel

ADDITIONAL INFORMATION

PERSONAL SUITABILITY

• Punctuality
• Organized
• Team player
• Dependability
• Honesty

BENEFITS

HEALTH BENEFITS

• Dental plan
• Disability benefits
• Paramedical services coverage
• Vision care benefits