Guest service representative

Grail Springs Wellness Retreat; Canada; On-site; CAD 30,000 - 42,000; Full time

Job summary

Grail Springs Wellness Retreat in Canada is seeking a friendly front desk clerk to register guests, assign rooms, and handle reservations at the on-site reception. You will assist guests with information on facilities and services, process check-outs, and manage payments with accuracy.

The role emphasizes attention to detail, teamwork, and reliability. Experience in hospitality is an asset, with the position requiring working at the physical location and providing customer service in a wellness

Qualifications

• Minimum high school graduation or equivalent experience.
• Experience in guest service is an asset.
• Strong communication and cash handling skills.

Responsibilities

• Register arriving guests and assign rooms.
• Take, cancel and modify room reservations.
• Provide information on hotel facilities and services.
• Process guest departures, calculate charges and accept payments.
• Balance cash and complete balance sheets and reports.
• Answer calls and relay messages.
• Perform light housekeeping and cleaning duties.

Skills

Attention to detail

Team player

Education

High school diploma

Equivalent experience

Tools

Computerized bookkeeping system

Job description

LANGUAGES

English

EDUCATION

• Secondary (high) school graduation certificate
• or equivalent experience

EXPERIENCE

Experience an asset

ON SITE

Work must be completed at the physical location. There is no option to work remotely.

WORK SETTING

• Hospitality industry
• Hotel, motel, resort
• Spa

RESPONSIBILITIES

TASKS

• Register arriving guests and assign rooms
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Answer telephone and relay telephone calls and messages
• Perform light housekeeping and cleaning duties

COMPUTER AND TECHNOLOGY KNOWLEDGE

• Computerized bookkeeping system

TRANSPORTATION/TRAVEL INFORMATION

• Own transportation

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Attention to detail

PERSONAL SUITABILITY

• Team player

BENEFITS

FINANCIAL BENEFITS

As per collective agreement