Front desk hotel manager

Best Western Fox Creek; Alberta; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Dental plan

Vision care benefits

Job summary

Best Western Fox Creek is seeking a front desk supervisor to lead daily operations on-site in Alberta. The role involves supervising staff, handling front desk duties, and coordinating maintenance activities to ensure smooth hotel operations.

You will enforce policies, address guest concerns, assist guests with special needs, and help plan and manage events while maintaining inventory and service standards. This position requires a 1–2 year experience range and a college diploma or certificate.

Qualifications

• Education as specified: college diploma or certificate (3 months to <1 year).
• 1–2 years of experience in hospitality or customer service is preferred.
• Strong communication and guest-service skills required.

Responsibilities

• Supervise staff
• Perform front desk duties
• Arrange for and oversee maintenance activities
• Enforce policies and procedures
• Address customers' complaints or concerns
• Assist clients/guests with special needs
• Establish work schedules
• Manage events
• Organize and maintain inventory

Skills

Staff supervision

Front desk duties

Customer service

Teamwork

Education

College diploma or certificate (3 months to <1 year)

Job description

LANGUAGES

English

EDUCATION

• College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year

EXPERIENCE

1 year to less than 2 years

ON SITE

Work must be completed at the physical location. There is no option to work remotely.

RESPONSIBILITIES

TASKS

• Supervise staff
• Perform front desk duties
• Arrange for and oversee maintenance activities
• Enforce policies and procedures
• Address customers' complaints or concerns
• Assist clients/guests with special needs
• Establish work schedules
• Manage events
• Organize and maintain inventory

ADDITIONAL INFORMATION

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail

PERSONAL SUITABILITY

• Client focus
• Team player

BENEFITS

HEALTH BENEFITS

• Dental plan
• Vision care benefits

OTHER BENEFITS

• Other benefits