Guest Service Leader: Lead & Elevate the Guest Experience

JOEY Restaurant Group; Coquitlam; On-site; CAD 26,000 - 37,000; Full time

Benefits offered by this job

Tip program

Competitive pay

Flexible schedule

Mentorship

Team-driven culture

Meal discounts

Fitness discounts

Referral bonuses

Job summary

JOEY Restaurants seeks a Service Leader to elevate the guest experience in a multi-million-dollar operation. You will guide a 50–100 person team across Canada and the US, coaching for growth and delivering exceptional service.

You will recruit and retain talent, manage budgets and forecasts, and support new openings. This role offers a dynamic, fast-paced environment with tip-inclusive compensation and ongoing mentorship.

Qualifications

• 1-3+ years of experience in team leadership.
• Proven ability to develop, coach and inspire a high-performing team.
• Proactively recruit, hire and retain talent.
• Ability to manage in-store budgets and forecasts.
• High attention to detail with integrity to elevate the guest experience.
• Open to supporting new restaurant openings across Canada and the US.

Responsibilities

• Lead a 50–100 person team with a focus on care, professionalism and growth.
• Attract, retain and develop a high-performing team; drive personal growth.
• Deliver quarterly strategic planning goals while upholding standards in product, profit, environment and experience.

Skills

Team leadership

Talent development

Recruitment

Budget management

Attention to detail

Job description

JOEY Restaurants seeks a Service Leader to elevate the guest experience in a multi-million-dollar operation. You will guide a 50–100 person team across Canada and the US, coaching for growth and delivering exceptional service.

You will recruit and retain talent, manage budgets and forecasts, and support new openings. This role offers a dynamic, fast-paced environment with tip-inclusive compensation and ongoing mentorship.