Guest Service Leader / Shift Leader - JOEY Burrard

JOEY Restaurant Group; Vancouver; On-site; CAD 26,174 - 37,195; Full time

Benefits offered by this job

Tip program participation

Competitive base compensation

Flexible scheduling

Ongoing mentorship

Meal discounts

Fitness membership discounts

Recruiting & Referral bonus program

Job summary

JOEY Restaurant Group in Vancouver is seeking a Service Leader to contribute to the success of a multi-million-dollar restaurant. In this role, you will lead a high-performing team while managing various responsibilities aimed at enhancing the guest experience.

The ideal candidate will have 1-3 years of team leadership experience, strong coaching abilities, and a passion for quality and professionalism. The position offers wages from $19 to $27 per hour and numerous benefits for personal and professional growth.

Qualifications

• 1-3+ years of experience in team leadership.
• Proven ability to develop, coach and inspire a high-performing team.
• High attention to detail with integrity to elevate the guest experience.

Responsibilities

• Contribute to the overall success of a multi-million-dollar restaurant.
• Attract, retain, and develop a high performing team.
• Deliver and execute quarterly strategic planning goals.

Skills

Team leadership

Coaching and inspiring teams

Talent recruitment

Budget management

Attention to detail

Job description

This is about you. Your passion, purpose and potential. In you we see care, drive, confidence and curiosity. When you join our team, you can expect intensity, excitement and energy. Through our culture of people development, we are committed to the continuous learning and growth of our teams.

The Guest Service Team is responsible for the delivery of the guest experience. This team is made of elevated sophistication & professionalism. Our Guest Service team is the producer of great leaders and is the most sought-after position in the restaurant.

As a Service Leader, you will directly contribute to the overall success of a multi-million-dollar Restaurant and its people. In this role, you will be responsible for attracting, retaining, and developing a high performing team of 50-100 individuals, while driving their personal growth. You will efficiently deliver and execute quarterly strategic planning goals while upholding the highest standards in product, profit, environment and experience.

Requirements

• 1-3+ years of experience in team leadership
• Proven ability to develop, coach and inspire a high-performing team
• Proactively recruit, hire and retain talent
• Ability to manage in-store budgets and forecasts
• High attention to detail with integrity to elevate the guest experience
• Open to supporting new restaurant openings across Canada and the US

Core Values

• You value honesty and humility. You have integrity and do what you say
• You approach life with fearless determination and a sense of fun
• You are creative, risk‑taking, visionary and cutting edge. You choose to lead
• You contribute to a strong culture and are committed to the team
• You are passionate about quality and professionalism
• You believe in unleashing the potential in others

Wage Range

$19 - $27 / hour

Benefits

• This role is eligible for participation in our tip program, allowing you to boost your income
• Competitive base compensation opportunity
• Flexible scheduling to accommodate your personal and family needs
• Ongoing mentorship to support personal and professional goals
• Fun, team-driven and inclusive community
• Dynamic, fast‑paced, and agile work environment
• World‑class Culinary and Service training
• Compete through culinary and bar challenges
• Meal discounts
• Fitness membership discounts
• Recruiting & Referral bonus program incentives

Your journey starts here.

If you're looking for a place to meet your potential, we'd like to meet you. Roll up your sleeves. Your journey starts here.

JOEY Restaurants is an Equal Employment Opportunity Employer. We thank all candidates for their time and interest in working at JOEY Restaurants, however, only candidates under consideration for opportunities with JOEY Restaurants will be contacted to participate further in this process.

JOEY Restaurants provides reasonable accommodations to qualified applicants and employees, including due to disabilities, medical conditions, and religious beliefs and practices.