Guest Service Ambassador — Creative, Travel Perks

Germain Hôtels; Ottawa; On-site; CAD 24,923 - 35,497; Full time

Benefits offered by this job

Special travel rates

Workplace gym access

Creative and autonomous work environment

Job summary

A leading hotel chain in Ottawa seeks a Guest Service Agent to provide exceptional service to guests. This role involves managing check-ins and check-outs, addressing guest requests, and collaborating with departments to ensure personalized experiences. The ideal candidate will have a background in hospitality, excellent communication skills, and the ability to handle difficult situations calmly. Join a work environment that encourages creativity and offers employee perks such as special travel rates and access to a workplace gym.

Qualifications

• Excellent oral and written communication skills.
• Ability to handle difficult situations with professionalism.
• Strong listening skills to understand guest needs.

Responsibilities

• Check-in and check-out, ensure smooth internal activities.
• Respond to guest requests courteously and efficiently.
• Collaborate with other departments for personalized guest experiences.

Skills

Customer service orientation

Excellent communication skills

Strong listening skills

Education

Diploma in Hospitality

Tools

OPERA PMS

Job description

A leading hotel chain in Ottawa seeks a Guest Service Agent to provide exceptional service to guests. This role involves managing check-ins and check-outs, addressing guest requests, and collaborating with departments to ensure personalized experiences. The ideal candidate will have a background in hospitality, excellent communication skills, and the ability to handle difficult situations calmly. Join a work environment that encourages creativity and offers employee perks such as special travel rates and access to a workplace gym.