Guest Services Agent

Germain Hôtels; Brossard; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Travel discounts

Gym access

Career growth

Job summary

Germain Hotels is seeking a Guest Service Agent to greet guests, inform them, and deliver personalized attention to ensure a memorable stay. You will handle check-in/check-out, respond to requests, and collaborate with other departments to tailor experiences.

The role emphasizes hospitality excellence, strong communication, and the ability to manage guest concerns with professionalism, warmth, and attentiveness.

Qualifications

• Excellent verbal and written communication skills are essential.
• Naturally customer-focused with a positive attitude.
• Ability to listen carefully and understand guest needs.
• Professionalism and composure when handling difficult situations.

Responsibilities

• Check-in and check-out with attention to arrivals/departures and smooth operations.
• Respond to guest requests with care to enhance their experience.
• Answer inquiries in person, by phone, or by email with courtesy and efficiency.
• Address and resolve guest issues proactively to ensure satisfaction.
• Collaborate with other departments to tailor personalized guest experiences.

Skills

Customer service

Communication

Active listening

Problem solving

Education

Diploma in Hospitality

Tools

OPERA PMS

Job description

\"What can I do for you?\" is your mantra. We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a memorable stay.

What You’ll Do

• Check-in and check-out, verify and detail arrivals and departures, and ensure that internal activities run smoothly.
• Respond with care and attention to all guest requests, using your individuality and creativity to constantly improve their experience.
• Respond to guests' requests courteously and efficiently, whether in person, by telephone or by email.
• Resolve guest issues and concerns in a proactive, satisfaction-oriented manner.
• Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests.

What You’ll Bring

• Diploma in Hospitality, an asset
• Excellent oral and written communication skills
• Natural customer service orientation with a positive attitude
• Ability to handle difficult situations with professionalism and calm
• Strong listening skills to understand guest needs and preferences
• Good computer skills and experience with OPERA PMS, an asset

What We Offer

• Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
• A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
• Squats help you relax? Get access to a state-of-the-art gym right in your workplace.