Guest Experience Concierge — Travel Perks Included

Germain Hotels group; Baie-Saint-Paul; Hybrid; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Gym access

Employee travel rates

Job summary

Germain Hotels group is seeking a Guest Service Agent to greet guests, answer inquiries, and ensure a memorable stay across our Quebec properties. You will act as an ambassador, delivering personalized attention from arrival to departure.

You bring a Diploma in Hospitality, strong communication, and a proactive service mindset. Proficiency with OPERA PMS is an asset; a positive attitude and calm under pressure are essential. This role offers growth within a guest-focused hotel group.

Qualifications

• Excellent oral and written communication skills.
• Natural customer service orientation with a positive attitude.
• Strong listening skills to understand guest needs and preferences.

Responsibilities

• Check-in and check-out, verify arrivals and departures.
• Respond to guest requests with care and creativity to improve experience.
• Handle guest requests via in person, phone, or email.
• Resolve guest issues proactively and drive satisfaction.
• Collaborate with other departments for personalized guest experiences.

Skills

Excellent communication

Customer service orientation

Listening skills

Education

Diploma in Hospitality

Tools

OPERA PMS

Job description

Germain Hotels group is seeking a Guest Service Agent to greet guests, answer inquiries, and ensure a memorable stay across our Quebec properties. You will act as an ambassador, delivering personalized attention from arrival to departure.

You bring a Diploma in Hospitality, strong communication, and a proactive service mindset. Proficiency with OPERA PMS is an asset; a positive attitude and calm under pressure are essential. This role offers growth within a guest-focused hotel group.