Guest Service Agent

Germain Hôtels; Ottawa; On-site; CAD 24,923 - 35,497; Full time

Benefits offered by this job

Special travel rates

Workplace gym access

Creative and autonomous work environment

Job summary

A leading hotel chain in Ottawa seeks a Guest Service Agent to provide exceptional service to guests. This role involves managing check-ins and check-outs, addressing guest requests, and collaborating with departments to ensure personalized experiences. The ideal candidate will have a background in hospitality, excellent communication skills, and the ability to handle difficult situations calmly. Join a work environment that encourages creativity and offers employee perks such as special travel rates and access to a workplace gym.

Qualifications

• Excellent oral and written communication skills.
• Ability to handle difficult situations with professionalism.
• Strong listening skills to understand guest needs.

Responsibilities

• Check-in and check-out, ensure smooth internal activities.
• Respond to guest requests courteously and efficiently.
• Collaborate with other departments for personalized guest experiences.

Skills

Customer service orientation

Excellent communication skills

Strong listening skills

Education

Diploma in Hospitality

Tools

OPERA PMS

Job description

"What can I do for you?" is your mantra.

We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a memorable stay.

WHAT YOU'LL DO

• Check-in and check-out, verify and detail arrivals and departures, and ensure that internal activities run smoothly.
• Respond with care and attention to all guest requests, using your individuality and creativity to constantly improve their experience.
• Respond to guests' requests courteously and efficiently, whether in person, by telephone or by email.
• Resolve guest issues and concerns in a proactive, satisfaction‑oriented manner.
• Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests.

WHAT YOU'LL BRING

• Diploma in Hospitality, an asset
• Excellent oral and written communication skills
• Natural customer service orientation with a positive attitude
• Ability to handle difficult situations with professionalism and calm
• Strong listening skills to understand guest needs and preferences
• Good computer skills and experience with OPERA PMS, an asset

WHAT WE OFFER

• Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
• A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
• Squats help you relax? Get access to a state-of-the-art gym right in your workplace.

Apply - we look forward to hearing from you!

Hiring hourly rate: $21.93

This position is unionized, and compensation is set as per the current collective agreement.