Guest Experience Agent - Travel Perks & Gym Access

Germain Hôtels; Quebec; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Special travel rate discounts

Autonomy and growth opportunities

On-site gym access

Job summary

Germain Hotels seeks a Guest Service Agent to welcome guests, handle check-in/check-out, and provide personalized attention for a memorable stay. You will respond to guest requests with care and creativity, ensuring smooth arrivals and a high level of guest satisfaction.

Strong communication and listening skills are essential, along with a customer-service orientation and professionalism in all interactions. OPERA PMS experience is an asset for handling reservations and guest data.

Qualifications

• Diploma in Hospitality (asset)
• Excellent oral and written communication skills
• Natural customer service orientation with a positive attitude
• Ability to handle difficult situations with professionalism and calm
• Strong listening skills to understand guest needs and preferences
• Good computer skills and OPERA PMS experience (asset)

Responsibilities

• Check-in and check-out, verify and detail arrivals and departures, and ensure that internal activities run smoothly.
• Respond with care and attention to all guest requests, using your individuality and creativity to constantly improve their experience.
• Respond to guests' requests courteously and efficiently, whether in person, by telephone or by email.
• Resolve guest issues and concerns in a proactive, satisfaction-oriented manner.
• Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests.

Skills

Communication skills

Customer service

Active listening

Education

Diploma in Hospitality

Tools

OPERA PMS

Job description

Germain Hotels seeks a Guest Service Agent to welcome guests, handle check-in/check-out, and provide personalized attention for a memorable stay. You will respond to guest requests with care and creativity, ensuring smooth arrivals and a high level of guest satisfaction.

Strong communication and listening skills are essential, along with a customer-service orientation and professionalism in all interactions. OPERA PMS experience is an asset for handling reservations and guest data.