Guest service agent | LMIA approved

Tobermory; MacTier; On-site; CAD 33,000 - 42,000; Full time

Benefits offered by this job

On-site housing

Job summary

Clublink in MacTier, ON is seeking a friendly Guest Service Agent to welcome guests, register arrivals, and process group check-ins. The role handles guest questions about local attractions and assists with reservations in a fast-paced hotel environment.

This position is seasonal or full-time with shifts including day, night, weekend, and morning. The hourly rate is CAD 17.20, with 30–44 hours weekly, and on-site housing options may be available to staff.

Qualifications

• Fluent English required.
• High school diploma required.
• Experience is an asset.

Responsibilities

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Manage reservations changes (cancel, modify).
• Provide information on hotel facilities and local attractions.
• Handle guest payments and balance cash reports.
• Maintain inventory of vacancies and room assignments.
• Answer phones and relay messages.
• Assist guests with special needs.

Skills

Customer service

Interpersonal skills

Team player

Dependable

Well-organized

Good judgement

Attention to detail

Communication

Education

High school diploma

Tools

CRS

Multi-line switchboard

MS Word

Spreadsheet

Job description

Clublink situated in MacTier, ON is seeking applications for the job position of Guest service agent who are enthusiastic and possess excellent interpersonal skills. The successful candidate for this position is expected to start work as quickly as possible. The role being offered is Seasonal employment or Full time job. The shift timings for this position include the Day, Night, Weekend, Shift and Morning. The position of Guest service agent has received approval from the LMIA (Labour Market Impact Assessment).

Employer Name: Clublink
Position: Guest service agent
No. of vacancies: 5
Salary: $17.20 hourly / 30 to 44 hours per week
Employment type: Seasonal employment, Full time
Location: MacTier, ON

• The candidate will be responsible for registering arriving guests and assigning rooms.
• The candidate will be responsible for processing group arrivals and departures.
• The candidate must accept, cancel, and change room reservations.
• The candidate must provide information on hotel facilities and services.
• The candidate must provide general information about points of interest in the area.
• The candidate will be responsible for processing guest departures, calculating charges, and receiving payments.
• The candidate must balance cash and complete balance sheets, cash reports, and related forms.
• The candidate will be responsible for maintaining an inventory of vacancies, reservations and room assignments.
• The candidate must adhere to emergency and safety procedures.
• The candidate must perform clerical duties such as filing, photocopying, and faxing.
• The candidate must answer the phone and relay calls and messages.
• The candidate must assist clients/guests with special needs.
• The candidate will be responsible for contacting customers to deliver requested wakeup calls.
• The candidate must provide excellent customer service.

Job Requirements

• The candidate should be fluent in English language.
• The candidate must have a certificate of Secondary (high) school graduation.
• Candidate having experience is an asset.
• The candidate should be client focused.
• The candidate should be dependable.
• The candidate should have effective interpersonal skills.
• The candidate should have good judgemental skills.
• The candidate must be well-organized.
• The candidate should be reliable.
• The candidate should be a good team player.

Work setting

• The candidate should work in staff accommodation that offers live-in accommodation when an employer provides a housing offer to its employees.
• The candidate should work in a hotel, motel, or resort with additional sports and leisure facilities framed in a natural environment that attracts visitors beyond the room.

Computer and technology knowledge

• The candidate must be familiar with Multi-line switchboard,Word processing software,Computerized bookkeeping system,Central reservation system (CRS) and Spreadsheet.

Work conditions and physical capabilities

• The candidate should have an eye for details.
• The candidate should be able to work in fast-paced busy environment.
• The candidate must be willing to work in a standing position for extended periods of time.
• The candidate should be willing to work under pressure.
• The candidate will receive on-site housing options and other benefits.