Guest Service Agent

DoubleTree par Hilton Pointe-Claire Montréal Aéroport Ouest; Pointe-Claire; On-site; CAD 32,000 - 35,000; Part time

Job summary

DoubleTree by Hilton Pointe-Claire Montréal Aéroport Ouest is seeking a friendly Part-Time Guest Service Agent to join our Front Office team. You will be the first contact for guests, handling check-ins/outs and providing exceptional service in a fast-paced setting.

Responsibilities include greeting guests, processing payments, upselling rooms, and coordinating with other departments to ensure guest satisfaction. Bilingual English/French required, occasional night/weekend shifts may be required.

Qualifications

• High School diploma or equivalent is required.
• Fluency in English and French is required.
• One year of front desk/guest service experience preferred.

Responsibilities

• Greet guests in a friendly, prompt, and professional manner.
• Check-in/check-out guests and process payments accurately.
• Upsell rooms to maximize hotel revenue and promote services.

Skills

Front desk experience

Bilingual English/French

Customer service

Education

High School diploma

Some college preferred

Tools

Property management systems

Reservations systems

Job description

25 days ago Requisition ID: 4469

Salary Range: $22.94 To $25.49 Annually

Join the team at DoubleTree by Hilton Pointe-Claire Montréal Aéroport Ouest, a full-service hotel managed by Easton's Group of Hotels in partnership with Hilton. Our hotel features 311 guest rooms, 14 meeting and event spaces, and welcomes business and leisure travelers from around the world.

We are looking for a friendly, professional, and customer-focused Part-Time Guest Service Agent to join our Front Office team. As the first point of contact for our guests, you will help create a warm and memorable experience by providing exceptional service from check-in to check-out. If you enjoy working in a fast-paced environment and are passionate about hospitality, we'd love to hear from you.

Job overview

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction.

Duties and Responsibilities

• Welcomes guests in a friendly, prompt, and professional manner.


• Register guests, issue room keys, provide information on hotel services and room location; prepare for group check-in and out and VIP arrivals; become informed of events/ functions in the hotel during the shift. Answer phones promptly and courteously.


• Up-sell rooms where possible to maximize hotel revenue.


• Accurately process all cash and credit card transactions per established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned banks.


• Issue, control, and release guest safe deposit boxes.


• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.


• Respond appropriately to guest requests; promotes hotel services, facilities, and outlets; provide guests with information such as local attractions and directions to increase satisfaction. Make appropriate service recovery gestures to ensure total guest satisfaction.


• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes.


• Promote teamwork and quality service through daily communications and coordination with other departments.


• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.


• In carrying out your duties you will follow all Company and Brand Standards.

QUALIFICATIONS AND REQUIREMENTS

• High School diploma or equivalent, plus one-year front desk/guest service experience. Some college is preferred.


• Fluency in French and English is required, as this position involves providing exceptional service to guests from outside Québec, across Canada, and around the world.


• This job requires the ability to perform the following:


• Frequently standing up behind the desk and front office area


• Remain stationary for extended periods.


• Carrying or lifting items weighing up to 50 pounds


• Handling objects, products, and computer equipment


• Use a keyboard to operate various property management and reservations systems, etc.


• Other:


• Communication skills are utilized a significant amount of time when interacting with guests and employees.


• Reading and writing abilities are utilized often.


• Basic math skills are used frequently.


• Problem-solving, reasoning, motivating, and training abilities are often used.


• May be required to work nights, weekends, and/or holidays.