Front desk agent | LMIA approved

Tobermory; Woodstock; On-site; CAD 31,000 - 34,000; Full time

Job summary

Holiday Inn Express & Suites Woodstock South is seeking a Front desk agent to join our team in Woodstock, Ontario. The role involves welcoming guests, checking in/out, handling reservations, and providing information about local attractions and hotel services.

You will work a shift pattern including day, evening, night, and weekends, and must maintain high standards of customer service. The ideal candidate is fluent in English, dependable, well-organized, and a good team player.

Qualifications

• Fluent in English and customer-focused.
• No formal education required; training provided.
• Reliable, well-organized and a good team player.

Responsibilities

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Accept, cancel, and change room reservations.
• Provide information on hotel facilities and services.
• Provide general information about local points of interest.
• Process departures, calculate charges, and take payments.
• Maintain inventory of vacancies, reservations and room assignments.
• Adhere to emergency and safety procedures.
• Perform clerical duties (filing, photocopying, faxing).
• Answer the phone and relay calls/messages.
• Assist guests with special needs.
• Wake guests with requested wakeup calls.
• Provide excellent customer service.

Skills

Interpersonal skills

Customer service

Team player

Dependable

Well-organized

Reliable

Attention to detail

Customer-oriented

English proficiency

Job description

Holiday Inn Express & Suites Woodstock South is located at 510 Norwich Avenue, Woodstock, ON N4S 3W5. The company is actively seeking applicants for the role of Front desk agent. The applicant should be a self-motivated individual with excellent interpersonal skills. The selected candidate will be expected to join and start the work at the earliest. It will be a Permanent employment or Full time job. The assigned Day, Evening, Night, Weekend, Shift and Morning may include shift timings. The LMIA (Labour Market Impact Assessment) has granted approval for the Front desk agent position.

Employer Name: Holiday Inn Express & Suites Woodstock South
Position: Front desk agent
No. of vacancies: 2
Salary: $17.50 hourly / 35 hours per week
Employment type: Permanent employment, Full time
Location: 510 Norwich Avenue, Woodstock, ON N4S 3W5

• The candidate will be responsible for registering arriving guests and assigning rooms.
• The candidate will be responsible for processing group arrivals and departures.
• The candidate must accept, cancel, and change room reservations.
• The candidate must provide information on hotel facilities and services.
• The candidate must provide general information about points of interest in the area.
• The candidate will be responsible for processing guest departures, calculating charges, and receiving payments.
• The candidate will be responsible for maintaining an inventory of vacancies, reservations and room assignments.
• The candidate must adhere to emergency and safety procedures.
• The candidate must perform clerical duties such as filing, photocopying, and faxing.
• The candidate must answer the phone and relay calls and messages.
• The candidate must assist clients/guests with special needs.
• The candidate will be responsible for contacting customers to deliver requested wakeup calls.
• The candidate must provide excellent customer service.

Job Requirements

• The candidate should be fluent in English language.
• There are no standard education requirements such as a bachelor's degree, a certificate, or a diploma.
• Training will be provided to the selected candidate.
• The candidate should be client focused.
• The candidate should be dependable.
• The candidate must be well-organized.
• The candidate should be reliable.
• The candidate should be a good team player.

Work setting

• The candidate should work in a hotel, motel, or resort with additional sports and leisure facilities framed in a natural environment that attracts visitors beyond the room.

Work conditions and physical capabilities

• The candidate should have an eye for details.
• The candidate should be able to work in fast-paced busy environment.
• The candidate should be willing to work under pressure.