Guest Service Agent

Sutton Place

Toronto

Hybrid

CAD 21,000 - 33,000

Part time

5 days ago

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Benefits offered by this job

Team discounts

Employee assistance program

Hotel dining discounts

Career development opportunities

Employee referral program

Job summary

Sutton Place Hotel Toronto is seeking a part-time Guest Service Agent to greet guests, assist with check-in/check-out, and deliver exceptional service in a dynamic downtown setting.

You will handle reservations, inquiries, and guest interactions, collaborating with other departments to ensure a seamless experience. Opera/Opera Cloud proficiency preferred; prior hospitality experience is a plus.

Qualifications

High School Diploma, G.E.D. or equivalent
Experience in customer service
Strong working knowledge of hospitality industry principles, methods, practices, and techniques
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
Exceptional conflict resolution, and objection handling skills
Able to respond quickly in a dynamic and changing environment.
Able to build and maintain lasting relationships with other departments, key business partners, and guests.
Able to effectively communicate both verbally and in writing.

Responsibilities

Greet and communicate with guests in a professional manner.
Register arriving guests and assign rooms.
Making and modifying reservations.
Maintain an inventory of vacancies, reservations, and room assignments.
Answer enquiries regarding hotel services by email, telephone and in person, provide information about services available in the community and respond to guests' complaints.
Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized systems.
Present statements of charges to departing guests and receive payment.
High level of proficiency Opera/Opera Cloud
Take over from the personnel on previous shifts, checking and accepting float and takings.
Work closely and professionally with all hotel departments.
Ensure public spaces are maintained and well presented.
Perform all other duties as assigned or needed.

Skills

Customer service

Hospitality knowledge

Communication skills

Conflict resolution

Relationship building

Written communication

Adaptability

Team collaboration

Opera/Opera Cloud

Tools

Opera/Opera Cloud

Job description

EMPLOYMENT TYPE: Part Time

VACANCY STATUS: We are actively hiring for this position.

Sutton Place Hotel Toronto is an address deep-rooted in history-all within an exquisite, cosmopolitan environment and guaranteed to make an impact. Serving as a contemporary landmark on the iconic corner of King Street West and Blue Jays Way, our downtown Toronto, 118 room hotel, stands proud among the buzz of the Toronto Entertainment District.

Guest Service Agent

This position delivers the first impression our guests have when they stay with us. The Guest Services team will always have the primary goal of delivering incredible experiences to our guests, with friendliness and genuine care for our guests being the most important thing in their role.

Job Duties

Greet and communicate with guests in a professional manner.
Register arriving guests and assign rooms.
Making and modifying reservations.
Maintain an inventory of vacancies, reservations, and room assignments.
Answer enquiries regarding hotel services by email, telephone and in person, provide information about services available in the community and respond to guests' complaints.
Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized systems.
Present statements of charges to departing guests and receive payment.
High level of proficiency Opera/Opera Cloud
Take over from the personnel on previous shifts, checking and accepting float and takings.
Work closely and professionally with all hotel departments.
Ensure public spaces are maintained and well presented.
Perform all other duties as assigned or needed.

Requirements

High School Diploma, G.E.D. or equivalent
Experience in customer service
Strong working knowledge of hospitality industry principles, methods, practices, and techniques
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
Exceptional conflict resolution, and objection handling skills
Able to respond quickly in a dynamic and changing environment.
Able to build and maintain lasting relationships with other departments, key business partners, and guests.
Able to effectively communicate both verbally and in writing.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS