Guest Services Agent

Dexterra; Edmonton; On-site; CAD 32,000 - 44,000; Full time

Benefits offered by this job

20 days on/10 days off rotation

14 days on/7 days off rotation

Extended health and dental benefits 80

Be #1 on day 1

Job summary

Dexterra Group in Canada operates camp facilities and provides hospitality services to clients. The Guest Services Agent role is based at a world-class Dexterra camp facility with a 20 days on / 10 days off schedule, 10-hour days, and transport from Edmonton.

You will be the first contact for guests, assist with check-in/out, room allocations, and record-keeping in MS Excel and Word. A minimum of 1 year in hotel guest service or admin is required, with knowledge of Logistiks software a plus.

Qualifications

• Minimum 1 year hotel guest service agent and/or administrative experience.
• Proficient in MS Office and data entry for records and reports.
• Ability to communicate clearly with clients and team members.

Responsibilities

• Welcoming clients and providing introductory information.
• Serve as first contact for inquiries via email or phone.
• Allocate rooms and issue keys/cards; manage check-in/out.
• Maintain bookings and payments in databases; perform data entry.
• Provide camp information and collect client feedback.
• Assist with safety documents, time sheets, and maintenance reports.
• Prepare reports in MS Excel and documentation in MS Word.

Skills

Customer service

Attention to detail

MS Office

Education

Hospitality or Business Admin

Tools

Logistiks software

Job description

WHO ARE WE?
We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together – offering both experience and regional expertise so companies can operate their day to day, confidently and successfully.

Job Description

WHAT’S THE JOB?
Based in a world class Dexterra camp facility, the regular shift for this position is 20 days on and 10 days off, with 10-hour workdays. Transportation is provided to site from a pickup point in Edmonton.

TheGuest Services Agentgoes beyond checking in and out. You are responsible for acting as an ambassador by providing outstanding customer service to clients and assisting the Lodge Manager with all levels of administrative duties.

This position is safety sensitive and requires drug,alcohol and fit to work testing as a condition of employment.

Your work will include:

• Welcoming and providing introductory information to clients
• Serve as the first point of contact for any inquiries related to site and client matters; either through e-mail or phone
• Allocating guests rooms and issuing room keys and cards
• Managing the check-in, check-out process for clients
• Ensuring accurate database entry for room bookings and payments, as well as multiple data entry
• Providing information about the camp, its rules and policies as well as soliciting client feedback
• Assisting in the review of various paperwork such as safety documents, time sheets, and site related maintenance
• Assisting in the completion of reports in MS Excel and documentation in MS Word

WHAT’S IN IT FOR YOU?

• Enjoy excellent work-life balance with a 20 days on/10 days off or 14 days on/7 days offrotation depending on site placement.
• Extended health and dental benefits that are 80% covered.
• Whereas other companies are downsizing, we are growing!
• Be #1 on day 1 by joining an industry leader.
• Completion of post-secondary education in Hospitality or Business Administration
• Minimum of 1 year hotel guest service agent and/or administrative experience is required
• Minimum of 6 months experience in a remote lodge setting
• Minimum of 1 year accounting experience that includes, but is not limited to; LEMS, receiving reports, work orders, payroll data entry
• Intermediate proficiency with MS Office suite and any Property Management software - knowledgeofLogistikssoftware is considered an asset
• Successful candidate MUST obtain a 80% make or higher on the mandatory WHMIS test (Workplace Hazardous Materials Information System)

Additional Information

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Special needs accommodation is available at all stages of the application process upon request.

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