Guest Service Agent

Holiday-Inn-Express-and-Suites; Saskatoon; On-site; CAD 36,000 - 48,000; Full time

Job summary

Holiday Inn Express Saskatoon Centre is seeking a Guest Service Agent to be the first point of contact for guests, delivering warm, knowledgeable service to ensure a great stay. You will check guests in and out, provide information about hotel services, answer calls, and coordinate with other departments to maintain high standards of service.

Applicants should have a high school diploma and at least one year of front desk or guest service experience, with fluency in English and flexibility to

Qualifications

• High school diploma or equivalent.
• One year of front desk/guest service experience preferred.
• Fluent English; additional languages are an asset.
• Able to work a flexible schedule (shifts may include early morning and weekend).

Responsibilities

• Welcome guests in a friendly, prompt, professional manner.
• Check guests in/out; issue room keys; share information on hotel services and location.
• Answer phones promptly and courteously; handle guest calls, messages, and requests.
• Resolve guest issues using service recovery guidelines.
• Routinely book reservations for individuals or groups.
• Collaborate with other departments to ensure quality service.
• Perform other duties including concierge services and guest tours.

Skills

Front desk experience

Customer service

English fluency

Communication skills

Education

High school diploma

Job description

The Holiday Inn Express Saskatoon Centre i s looking for a Guest Service Agent to be the first point of contact and the first impression for guests. Warm, knowledgeable service , and helpful guidance reassures guests they’ve made the right choice to stay with us. To deliver a great guest experience – a Guest Service Agent will check in and out guests efficiently, and make sure they have all they need for a great stay.

At the Holiday Inn Express our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the InterContinental Hotel Group (IHG) brand you’re more than just a job title. We are looking for exceptional people to provide outstanding service, and True Hospitality to our guests.

Duties and Responsibilities

Welcome guests in a friendly, prompt and professional manner , recognizing IHG Rewards Club Members as well as returning guests

Check guests in, issue room keys, provide information on hotel services and room location

Answer phones in a prompt and courteous manner

Answer, record and process all guest calls, messages, requests, questions or concerns

Take action to solve guest problems/complaints using appropriate service recovery guidelines

Routinely book guest reservations for individuals and/or groups

Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service

Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Qualifications and Requirements

High school diploma/Secondary qualification or equivalent

One-year front desk/guest service experience strongly preferred

Must speak fluent English (additional languages an asset)

Ability to work a flexible schedule (shifts may vary from 6:00 a.m. start to midnight , including weekends )

Other:

Passionate about delivering exceptional service to our valued guests

Calm, organized work ethic with the ability to prioritize and meet deadlines

Strong communication skills are essential when interacting with guests and employees

Strong math skills are used frequently when handling cash or credit

The ability to work a flexible schedul e including nights, weekends, and/or holidays