Guest Service Agent

Kibbi Technologies Inc.; Winnipeg; On-site; CAD 28,000 - 36,000; Full time

Job summary

Hilton Winnipeg Airport Suites is seeking a Guest Service Agent to join our on-site team in Winnipeg, MB. You will welcome guests, manage check-in/check-out, handle reservations and room assignments, and respond to inquiries across in-person, phone, and email channels.

Daily tasks include processing payments, resolving guest concerns promptly, and coordinating with housekeeping and maintenance to ensure exceptional service and accurate records in the property management system.

Qualifications

• Strong customer service and guest relations skills.
• Effective verbal and written communication.
• Basic computer literacy and comfort with reservation or property management software.
• Solid organizational and time-management skills with attention to detail.
• Ability to stay calm and solution-focused when addressing guest issues.
• Hospitality experience is an asset but not required.
• Willingness to work a flexible schedule including mornings, evenings, weekends, and holidays.
• High school diploma or equivalent; hospitality training is a plus.

Responsibilities

• Greet guests and assist with check-in and check-out processes.
• Handle reservations and room assignments.
• Provide information about hotel services, local attractions, and amenities.
• Process payments and maintain accurate guest records in the PMS.
• Coordinate with housekeeping and maintenance to meet guest needs.
• Respond to guest inquiries in person, by phone, and via email with professionalism.

Skills

Customer service

Verbal communication

Written communication

Cash handling

Problem solving

Education

High school diploma or equivalent

Tools

Reservation systems

Property management systems

Job description

Company Description

Hilton Winnipeg Airport Suites is Winnipeg's only upscale all-suites hotel, known for passionate team members who are dedicated to delivering exceptional guest experiences. Located less than two kilometers from J.A. Richardson International Airport, the hotel offers convenient access for travelers and business guests. It is situated in the heart of CentrePort Canada and the airport industrial zone, making it ideal for corporate stays. Guests are only minutes away from restaurants, shopping, and some of Winnipeg's top tourist attractions, creating a comfortable and vibrant environment for both visitors and team members.

Role Description

The Guest Service Agent is a full-time, on-site role based at Hilton Winnipeg Airport Suites in Winnipeg, MB. This role is responsible for welcoming guests, managing check-in and check-out processes, and handling reservations and room assignments. The Guest Service Agent responds to guest inquiries in person, by phone, and via email, providing information about hotel services, amenities, and local attractions. Day-to-day tasks include processing payments, resolving guest concerns promptly and professionally, coordinating with housekeeping and maintenance to meet guest needs, and ensuring accurate records in the hotel's property management system. The role also supports Hilton brand standards by maintaining a high level of service, cleanliness at the front desk, and efficient communication with all hotel departments.

Qualifications

• Strong customer service and guest relations skills, with a friendly and professional demeanor.


• Effective verbal and written communication skills and the ability to interact confidently with guests and team members.


• Basic computer literacy and comfort using reservation or property management systems; ability to learn hotel-specific software.


• Solid organizational and time-management skills, including attention to detail and accuracy in handling cash and guest records.


• Ability to remain calm and solution-focused when handling guest issues, complaints, or high-volume periods.


• Previous experience in hospitality, front desk, or customer-facing roles is an asset but not required.


• Availability to work a flexible schedule, including mornings, evenings, weekends, and holidays as needed.


• High school diploma or equivalent; additional training in hospitality or tourism is considered an advantage.