Guest Services Agent - Edmonton Inn & Conference Centre

VanWonen; Edmonton; On-site; CAD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Extended health benefits for full-time

Staff hotel rates across Alberta

Friends & Family hotel discounts

Employee discounts at food & beverage

Growth opportunities and collaborative

Job summary

Edmonton Inn & Conference Centre is seeking a Guest Service Agent to join our Front Office team. You’ll be the first point of contact, delivering warm, professional service from check-in to check-out in a busy, hospitality-focused environment.

The role requires adaptability, teamwork, and a passion for guest satisfaction, with a variety of shifts including weekdays and weekends. Post-secondary hospitality training is a plus.

Qualifications

• Must be legally entitled to work in Canada.
• Fluent in spoken and written English.
• High School Diploma required.
• Post-secondary education or hospitality training is considered an asset.

Responsibilities

• Welcome guests in a professional, friendly, and engaging manner
• Provide exceptional customer service throughout the guest experience
• Check guests in and out accurately and efficiently
• Handle reservations, room changes, and guest requests using the hotel PMS system
• Respond professionally and effectively to guest concerns or issues
• Utilize up-selling techniques to maximize guest satisfaction and hotel profitability
• Maintain a clean, organized, and professional front desk environment
• Communicate effectively with guests, team members, and leadership
• Follow all front office policies, procedures, and Nova Hotels standards
• Report maintenance, safety, security, or suspicious concerns promptly
• Assist teammates and support overall front office operations as needed
• Participate as a member of the hotel Health & Safety team
• Perform additional duties and projects as assigned

Skills

Fluent English

Strong communication

Team-oriented

Flexible shifts

Dependable

Education

High School Diploma

Post-secondary education or hospitality training (asset)

Tools

PMS

POS

Switchboard system

Job description

Are you passionate about creating memorable guest experiences? Do you thrive in a fast-paced environment where no two days are the same?

At Edmonton Inn & Conference Centre, we are looking for a friendly, professional, and guest-focused Guest Service Agent to join our Front Office team. As the first point of contact for our guests, you play an important role in creating a welcoming atmosphere and ensuring every guest feels valued from check-in to check-out.

This is a full-time position that includes a variety of shifts, including weekdays, weekends, mornings, evenings, and mid-shifts.

About the Role

Reporting to the Guest Services Manager, the Guest Service Agent is responsible for delivering exceptional guest experiences while ensuring the smooth day-to-day operation of the front desk.

You will welcome guests with professionalism and warmth, assist with reservations and guest inquiries, handle check-ins and check-outs accurately, and help create a positive and memorable stay for every guest.

Successful candidates are adaptable, dependable, team-oriented, and passionate about hospitality.

What You’ll Be Doing

• Welcome guests in a professional, friendly, and engaging manner
• Provide exceptional customer service throughout the guest experience
• Check guests in and out accurately and efficiently
• Handle reservations, room changes, and guest requests using the hotel PMS system
• Respond professionally and effectively to guest concerns or issues
• Utilize up-selling techniques to maximize guest satisfaction and hotel profitability
• Maintain a clean, organized, and professional front desk environment
• Communicate effectively with guests, team members, and leadership
• Follow all front office policies, procedures, and Nova Hotels standards
• Report maintenance, safety, security, or suspicious concerns promptly
• Assist teammates and support overall front office operations as needed
• Participate as a member of the hotel Health & Safety team
• Perform additional duties and projects as assigned

Qualifications

• Must be legally entitled to work in Canada
• Fluent in spoken and written English
• High School Diploma required
• Post-secondary education or hospitality training is considered an asset

Experience & Skills

• Previous hotel or hospitality experience is considered an asset
• Experience using a PMS, POS, or switchboard system is an asset
• Strong communication and interpersonal skills
• Excellent problem-solving and guest service abilities
• Comfortable working in a fast-paced environment
• Strong computer and telephone skills
• Positive attitude with the ability to remain professional under pressure
• Dependable, flexible, and able to work varied shifts
• Team-oriented with a willingness to support others
• Knowledge of the local community and attractions is considered an asset

Physical Requirements

• Long periods of sitting with occasional standing and walking
• Occasional bending, crouching, or lifting up to 10 lbs
• Extended periods working on a computer and telephone

Work Environment

This role operates in a busy front desk environment with regular interaction with guests, visitors, and team members. Guest Service Agents must be comfortable working in a fast-paced hospitality setting and handling situations with professionalism and confidence.

Why Join Edmonton Inn?

At Edmonton Inn, we believe hospitality starts with people. We are proud to foster a supportive, team-oriented workplace where employees are valued, respected, and encouraged to grow.

We offer:

• Competitive wages
• Extended health benefits for full-time employees
• Staff hotel rates across Alberta, Saskatchewan, and the Northwest Territories
• Friends & Family hotel discounts
• Employee discounts at food & beverage outlets
• Opportunities for growth and development within Nova Hotels
• A welcoming and collaborative team environment

About Nova Hotels

Nova Hotels is a Canadian, family-owned and operated hotel management company based in Western Canada. With hotels located throughout Alberta, Saskatchewan, and the Northwest Territories, we are committed to delivering exceptional hospitality, outstanding service, and a welcoming experience for both our guests and employees.

At Nova Hotels, we want every guest - and every employee - to feel like part of our family.

We thank all applicants for their interest in Nova Hotels; however, only those selected for an interview will be contacted.