Guest service agent

Kibbi; Georgian Bay Township; On-site; CAD 17,000 - 28,000; Part time

Benefits offered by this job

On-site housing options

Transportation provided by employer

Other benefits

Job summary

Kibbi is seeking a seasonal hotel front desk agent in Ontario to register guests, manage reservations, provide information on services and local attractions, and handle payments. The role emphasizes accuracy, customer service, and teamwork in a fast-paced environment.

Hours range 30–44 per week; on-site work with potential for overnight shifts, weekends, and overtime. Prior hospitality experience is helpful but not required.

Qualifications

• Education: Secondary (high) school graduation certificate.
• Experience: 1 to less than 7 months.
• Strong customer service and communication skills.

Responsibilities

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Provide general information about points of interest in the area.
• Process guests' departures, calculate charges and receive payments.
• Balance cash and complete balance sheets, cash reports and related forms.
• Maintain an inventory of vacancies, reservations and room assignments.
• Answer telephone and relay messages.
• Provide customer service.

Skills

Client focus

Dependability

Interpersonal skills

Oral communication

Written communication

Flexibility

Judgement

Organization

Reliability

Team player

Education

Secondary (high) school graduation certificate

Tools

Word processing software

Database software

Spreadsheet

Multi-line switchboard

Central reservation system

Internet

Bookkeeping system

Job description

• Durée de l'emploi: Saisonnier
• Langue de travail: Anglais
• Heures de travail: 30 to 44 hours per week
• Education:
• Expérience:

EDUCATION

• Secondary (high) school graduation certificate

WORK SETTING

• Hotel, motel, resort
• Golf course

TASKS

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety proceduresClerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

COMPUTER AND TECHNOLOGY KNOWLEDGE

• Multi-line switchboard
• Word processing software
• Database software
• Computerized bookkeeping system
• Central reservation system (CRS)
• Spreadsheet
• Internet

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Attention to detail
• Fast-paced environment
• Work under pressure

PERSONAL SUITABILITY

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player

EXPERIENCE

• 1 to less than 7 months

EMPLOYMENT TERMS OPTIONS

• Shift
• Night
• Weekend
• Overtime required

OTHER BENEFITS

• On-site housing options
• Other benefits
• Transportation provided by employer

SUPPORT FOR NEWCOMERS AND REFUGEES

• Offers mentorship programs that pair newcomers and/or refugees with experienced employees
• Does not require Canadian work experience

SUPPORT FOR YOUTHS

• Offers mentorship, coaching and/or networking opportunities for youth

SUPPORT FOR INDIGENOUS PEOPLE

• Offers mentorship, coaching and/or networking opportunities for Indigenous workers

SUPPORTS FOR VISIBLE MINORITIES

• Offers mentorship programs that pair members of visible minorities with experienced employees