Guest Reservations Specialist

Canadian Rocky Mountain Resorts Ltd; Calgary; On-site; CAD 42,000 - 54,000; Part time

Job summary

Canadian Rocky Mountain Resorts Ltd. seeks a Casual-Basis Reservations Agent at our Calgary Head Office to handle guest inquiries, create and modify reservations, and promote packages and experiences with accuracy and professionalism.

Shifts are 1–3 per week, weekdays preferred. Experience with Opera Cloud and MS Office is advantageous; a high school diploma is required. Located in Calgary, the role collaborates with Revenue, Sales, and Operations teams to drive guest satisfaction.

Qualifications

• Previous experience in reservations, hospitality, tourism, or customer service preferred.
• Excellent guest service and communication skills while handling telephone inquiries.
• Proficient organizational skills to handle multiple priorities.
• Experience with reservation or property management systems is an asset; Opera Cloud.
• Proficiency with Microsoft Office and general computer systems.
• Knowledge of the Canadian Rockies is considered an asset.

Responsibilities

• Respond to guest inquiries by telephone, email, and other channels in a professional, timely, and courteous manner.
• Create, modify, and confirm reservations while ensuring accuracy of guest information, rates, room types, packages, and special requests.
• Provide knowledgeable recommendations regarding accommodations, resort amenities, packages, services, and surrounding destinations.
• Promote room upgrades, packages, promotions, and guest experiences.
• Maintain accurate reservation records and guest communications.

Skills

Reservations experience

Customer service

Hospitality knowledge

MS Office

Opera Cloud

Education

High school diploma or equivalent

Tools

Opera Cloud

Microsoft Office

Job description

Canadian Rocky Mountain Resorts Ltd. seeks a Casual-Basis Reservations Agent at our Calgary Head Office to handle guest inquiries, create and modify reservations, and promote packages and experiences with accuracy and professionalism.

Shifts are 1–3 per week, weekdays preferred. Experience with Opera Cloud and MS Office is advantageous; a high school diploma is required. Located in Calgary, the role collaborates with Revenue, Sales, and Operations teams to drive guest satisfaction.