Guest Service Agent - Casual Contract

Basecamp; Canmore; On-site; CAD 22,000 - 28,000; Part time

Benefits offered by this job

Gratuity program

Staff discounts

Family and friends discount

Everwild Nordic Spa access

Food & beverage discounts

Company paid staff events

Room for advancement

Fastest-growing brand

Hands-on Basecamp culture

Job summary

Basecamp Resorts seeks a casual Guest Service Agent for our Northwinds property in Canmore who will enthusiastically greet customers and cater to their needs during their stay. A strong, motivated team is in place, and we seek the same drive and commitment.

Salary is $18.00 per hour. Shifts are 8 hours, casual with the opportunity to be part time, 2-3 days a week. The role requires friendly English communication, accurate payment handling, and using our property management software.

Qualifications

• 1 year of customer service experience preferred.
• Ability to read, listen and communicate effectively in English.
• Ability to input information using Hotel Property Management Software.
• Flexibility to work various shifts throughout the week.
• Mobility to climb stairs and lift 40 lb.
• Strong computer and Microsoft Office skills.

Responsibilities

• Greet guests, listen to requests, and provide accurate information.
• Complete registration, check-in, and check-out procedures.
• Assist guests with payments and ensure proper methods are used.
• Answer phones promptly and professionally in English.
• Use reservation software to input and retrieve information.
• Remain calm during busy periods and resolve issues.
• Assist housekeeping and guest amenities as needed.
• Maintain a clean, guest-ready working environment.
• Support other duties and keep common areas tidy.

Skills

Customer service

English communication

Microsoft Office

Flexible shifts

Lift 40lb

Hotel PMS input

Tools

Hotel Property Management Software

Job description

Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home.

Why Work for Us?

• A gratuity program!
• Generous staff discounts at all our properties
• Family and friends discount at Basecamp properties
• Free access to the Everwild Nordic Spa
• Discounts on food & beverage at Rhythm & Howl
• Company paid staff events.
• Room for advancement in our growing company
• Be part of western Canada's fastest-growing hospitality brand
• A hands-on people focused Basecamp culture

Position Overview

We require a casual Guest Service Agent with the opportunity to become part time, for our Northwinds property in Canmore who will enthusiastically greet customers and cater their needs during their stay. A strong, motivated team is already in place, and we are looking for the same drive and commitment.

Salary : $18.00 per hour
Shifts: 8-hours, Casual with the opportunity to be part time. 2-3 days a week

Key Responsibilities

• Greet customers, listen, and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attraction.
• Complete the registration, check-in, and check-out procedures.
• Assist guests with payment transactions and ensure proper methods of payment are taken and processed accurately.
• Promptly answer the telephone-using positive, professional fluently in English.
• Utilize the company computers and reservation software to input and receive information.
• Remain calm and alert, especially during an emergency and/or heavy hotel activity and resolve complications such as location changes or credit issues.
• File guest complaints and inquiries; conducting thorough research to develop the most effective solutions and negotiate results.
• Assist our housekeeping team, fulfilling guest requests when required.
• Maintain a clean “guest ready” working environment.
• Other duties that may be assigned from time to time.
• Assist in keeping the common areas clean and tidy, including housekeeping duties as required.
• Assist in customer service in connection with rental amenities.

Responsibilities Skills and Experience

• Ability to effectively deal with internal and external customers.
• Ability to read, listen and communicate effectively in English; both verbally and written.
• Ability to accurately input information using Hotel Property Management Software.
• Must be flexible to work various shifts throughout the week.
• Must have the mobility to climb stairs throughout the day and be able to lift 40lb.
• 1 year customer service previous experience is preferred, but willing to train the right candidate.
• Strong computer and Microsoft Suites skills.

Basecamp Resorts and Everwild is an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all.

We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities.

We comply with all applicable laws that prohibit discrimination when making all decisions about employment.

If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at [e-mail] to discuss your needs confidentially.