Spa Reservations Agent

Fairmont Hotels & Resorts; Fairmont Hot Springs; On-site; CAD 28,000 - 36,000; Full time

Benefits offered by this job

Staff accommodation on-site

Free meal per shift

Benefits package (Medical, Vision &amp

Pension plan

Employee travel program

Mountain Explorer travel program

Facility discounts

Job summary

Fairmont Banff Springs is seeking a detail-oriented Spa Reservations professional to join our team. You will manage reservations, assist guests with treatment selections, and support spa operations while working closely with Spa Sales, Reception and Leadership teams.

The role offers growth within a luxury hospitality environment, with continued progression through our compensation structure and benefits. Visa requirements apply; accommodation is provided on-site for full-time status employees.

Qualifications

• Experience in hotel reservations or sales is an asset.
• Experience with Opera PMS and CRS is an asset.
• Experience with Book4Time booking system is an asset.
• Strong communication, analytical, organizational and administrative skills to manage multiple priorities.

Responsibilities

• Manage Spa reservations, internal and external communications, and monitoring voicemail in a professional, engaging manner.
• Produce, audit, and update daily reports for Spa segments with accuracy and efficiency.
• Collaborate with Spa Sales, Reception, and Leadership teams to meet/exceed client expectations and booking goals.
• Promote Hotel services, maintain product knowledge of Spa offerings, and assist guests in treatment selection and retail sales.

Skills

Reservations experience

PMS experience

CRS experience

Book4Time

Communication

Analytical skills

Organizational skills

MS Office

Tools

Opera PMS

CRS

Book4Time

Job description

Who We Are

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Company Description

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Join our vibrant Spa Reservations team at the Castle in the Rockies! Are you detail-oriented, outgoing, and ready to grow your career in Spa Reservations and Spa Revenue Management within the hospitality industry? Enjoy the stunning beauty of the Canadian Rockies while advancing your skills with us.

Starting Rate: $20.18 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $25.54

Job Duties Include

• Consistently provide professional, friendly, and engaging service while managing Spa reservations, internal and external communications, and monitoring voicemail.


• Produce, audit, and update daily reports for Spa segments, ensuring accuracy and efficiency.


• Collaborate with Spa Sales, Reception, and Leadership teams to meet/exceed client expectations, booking quotas, and promotional goals.


• Promote Hotel services, maintain strong product knowledge of Spa offerings, and assist guests in treatment selection and retail sales.


• Support Spa operations as needed, including reception, attending, group sales, record-keeping, and any other assigned duties.

Qualifications

Your Skills & Qualifications:

• Previous reservations or sales experience is an asset


• Opera Property Manager System (PMS) and Central Reservations System (CRS) experience an asset


• Book4Time booking system experience an asset


• Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously


• Strong computer skills with a working knowledge of Word, and Excel


• Must be willing to work shifts (including split shifts) and varied days off on occasion and able to sit for long periods.

Job Perks & Benefits

• Subsidized staff accommodation provided on-site for full time status employees


• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)


• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees


• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees


• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide


• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler


• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

However, we encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. People who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]