Reservations Agent

Canadian Rocky Mountain Resorts; Banff; On-site; CAD 36,000 - 52,000; Full time

Benefits offered by this job

Employee Housing

Career Growth

Great Team

Many Perks

Fun & Adventure

Diverse & Inclusive Team

Job summary

BCP in Banff is seeking a Reservations Sales Agent to help guests book their stays and act as an ambassador for Banff National Park. You will respond to communications from guests, travel agents and FIT companies by phone and email, assisting throughout the booking cycle.

Join a friendly team in a beautiful location with housing options and a diverse, inclusive workforce. You will leverage knowledge of local attractions to tailor bookings and provide exceptional guest service.

Qualifications

• Answer incoming phone calls in a professional manner and per BCP reservations procedure.
• Develop a rapport with the caller while answering questions, making recommendations and leading dialogue to a quote/booking.
• Convert telephone sales calls and electronic distribution channel bookings by selling Banff as a destination and the hotels within our portfolio.
• Assist guest and travel partners with questions throughout the entire booking cycle.

Responsibilities

• Liaise with Front Office staff, booking partners and wholesalers to ensure guest needs are met.
• Process deposit payments, book reservations in our property management system, send out confirmation notices and document special requests.
• Utilise and share your knowledge of BCP's products and local attractions to customise bookings to meet the unique needs of each guest.
• Input and manage data into our booking engine and reservation databases.

Job description

BCP offers a friendly place to work in the heart of Banff. We have jobs for people who love nature and adventure. You will be part of a team that cares about good service and teamwork.

Why Work With Us?

• Employee Housing: We offer housing to help you settle in.
• Career Growth: Learn new skills and move up in your job.
• Great Team: Work with people from all over the world.
• Many Perks: Discounts, events, benefits to make your life outside of work better.
• Fun and Adventure: Live and work in a beautiful place with many outdoor activities.
• Diverse and Inclusive Team: Join a global team that values diversity and inclusion.

Our Reservations Sales Agents are passionate about travel, assisting our valued guests with booking their stay with BCP and being an ambassador in selling Banff National Park as a world-renowned destination! During the course of the day you will respond to communications from guests, travel agents and FIT companies by phone and email.

Duties and Responsibilities

• Answer incoming phone calls in a professional manner and per BCP reservations procedure.
• Develop a rapport with the caller while answering questions, making recommendations and leading dialogue to a quote/booking.
• Convert telephone sales calls and electronic distribution channel bookings by selling Banff as a destination and the hotels within our portfolio.
• Assist guest and travel partners with questions throughout the entire booking cycle.
• Counsel clients on terms and conditions of travel i.e. check-in time and cancellation policies.
• Liaise with Front Office staff, booking partners and wholesalers to ensure guest needs are met.
• Process deposit payments, book reservations in our property management system, send out confirmation notices and document special requests.
• Utilise and share your expert knowledge of BCP's products and local attractions to customise bookings to meet the unique needs of each guest.
• Input and manage data into our booking engine and reservation databases.
• Work safely. Obey all health and safety policies and procedures and report injuries and hazards immediately.
• Additional duties may be assigned to help meet guest needs.