Guest Service Agent - Casual Contract

Stay Everwild; Canada; On-site; CAD 21,000 - 30,000; Part time

Benefits offered by this job

Gratuity program

Staff discounts at properties

Free access to Nordic Spa

Job summary

Basecamp Resorts is seeking a casual Guest Service Agent at our Northwinds Canmore property to warmly greet guests and meet their needs during their stay.

The role offers 8-hour shifts, casual with potential to move to part-time, with 2-3 days weekly, and a starting pay of $18.00 per hour; friendly team and thriving western Canada hospitality brand.

You will join a hands-on, people-focused culture and be part of a growing team delivering a home-away-from-home experience.

Qualifications

• 1 year of customer service experience preferred, willing to train right candidate.
• Fluent in English, both spoken and written.
• Ability to greet guests and provide accurate information on local attractions and hours.
• Able to work 8-hour shifts, 2–3 days per week.

Responsibilities

• Greet customers, listen to requests, and provide accurate information on hours and local attractions.
• Register, check-in, and check-out guests.
• Assist guests with payment transactions and ensure proper methods are used.
• Answer phone calls promptly in English with a positive, professional manner.
• Input and retrieve information using the hotel PMS software.
• Remain calm during busy periods or emergencies and resolve issues.
• Handle guest complaints and research solutions to negotiate outcomes.
• Assist housekeeping with guest requests when needed.
• Maintain a clean, guest-ready work environment.
• Other duties as assigned; assist in keeping common areas tidy and support rental amenities.

Skills

Customer service

English proficiency

PMS software

Shift flexibility

Lift 40 lb

Team collaboration

Tools

Hotel PMS software

Job description

Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home.

Why Work for Us?

• A gratuity program!
• Generous staff discounts at all our properties
• Family and friends discount at Basecamp properties
• Free access to the Everwild Nordic Spa
• Discounts on food & beverage at Rhythm & Howl
• Company paid staff events.
• Room for advancement in our growing company
• Be part of western Canada's fastest-growing hospitality brand
• A hands-on people focused Basecamp culture

Position Overview

We require a casual Guest Service Agent with the opportunity to become part time, for our Northwinds property in Canmore who will enthusiastically greet customers and cater their needs during their stay. A strong, motivated team is already in place, and we are looking for the same drive and commitment.

Salary : $18.00 per hour
Shifts: 8-hours, Casual with the opportunity to be part time. 2-3 days a week

Key Responsibilities

• Greet customers, listen, and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attraction.
• Complete the registration, check-in, and check-out procedures.
• Assist guests with payment transactions and ensure proper methods of payment are taken and processed accurately.
• Promptly answer the telephone-using positive, professional fluently in English.
• Utilize the company computers and reservation software to input and receive information.
• Remain calm and alert, especially during an emergency and/or heavy hotel activity and resolve complications such as location changes or credit issues.
• File guest complaints and inquiries; conducting thorough research to develop the most effective solutions and negotiate results.
• Assist our housekeeping team, fulfilling guest requests when required.
• Maintain a clean “guest ready” working environment.
• Other duties that may be assigned from time to time.
• Assist in keeping the common areas clean and tidy, including housekeeping duties as required.
• Assist in customer service in connection with rental amenities.

Responsibilities Skills and Experience

• Ability to effectively deal with internal and external customers.
• Ability to read, listen and communicate effectively in English; both verbally and written.
• Ability to accurately input information using Hotel Property Management Software.
• Must be flexible to work various shifts throughout the week.
• Must have the mobility to climb stairs throughout the day and be able to lift 40lb.
• 1 year customer service previous experience is preferred, but willing to train the right candidate.
• Strong computer and Microsoft Suites skills.

Basecamp Resorts and Everwild is an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all.

We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities.

We comply with all applicable laws that prohibit discrimination when making all decisions about employment.

If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at [e-mail] to discuss your needs confidentially.