Reservations Coordinator

St. Eugene Resort; Cranbrook; On-site; CAD 45,000 - 60,000; Full time

Job summary

St. Eugene Resort is seeking an Hotel Reservations Coordinator to lead the reservations department and support the Front Office team, ensuring exceptional guest service and optimal room revenue.

The role includes managing reservations, monitoring inventory, and maintaining accuracy in the PMS. Responsibilities cover relief coverage for the Front Office Manager, scheduling, payroll prep, staff coaching, and daily operations such as check-ins and guest services.

Qualifications

• Previous hotel reservations or front desk experience preferred.
• Supervisory or leadership experience is an asset.
• Experience with a Property Management System (PMS) preferred.
• Strong organizational and time-management skills.
• Excellent verbal and written communication.
• Ability to multitask in a fast-paced environment.
• Proficient in Microsoft Office.
• Flexible to work evenings, weekends, and holidays as required.

Responsibilities

• Manage all individual and group reservations.
• Monitor room inventory, rates, and availability.
• Ensure reservation accuracy in the PMS.
• Process cancellations, modifications, and special requests.
• Coordinate room blocks with Sales and Events.
• Monitor online travel agencies (OTAs) and third-party bookings.
• Respond to reservation inquiries by phone, email, and online channels.
• Assist in maximizing occupancy and revenue opportunities.
• Provide relief coverage for the Front Office Manager.
• Assist with scheduling and payroll preparation.
• Train and coach front desk employees.
• Resolve guest concerns professionally and efficiently.
• Ensure hotel policies and procedures are followed.
• Assist with daily operations, including check-ins, check-outs, cash handling, and guest services.
• Assist with housekeeping morning reports and inspection of rooms

Skills

Hotel reservations experience

Supervisory experience

PMS experience

Microsoft Office

Verbal and written communication

Time management

Organizational skills

Multitasking

Flexibility to work evenings/weekends/

Tools

Property Management System (PMS)

Job description

The Hotel Reservations Coordinator is responsible for managing the hotel’s reservations department while providing leadership and operational support to the Front Office team. This role ensures exceptional guest service, maximizes room revenue, maintains reservation accuracy, and provides relief coverage for the Front Office Manager during scheduled absences.

Key Responsibilities

Reservations

• Manage all individual and group reservations.
• Monitor room inventory, rates, and availability.
• Ensure reservation accuracy in the Property Management System (PMS).
• Process cancellations, modifications, and special requests.
• Coordinate room blocks with Sales and Events.
• Monitor online travel agencies (OTAs) and third-party bookings.
• Respond to reservation inquiries by phone, email, and online channels.
• Assist in maximizing occupancy and revenue opportunities.

Front Office Operations

• Provide relief coverage for the Front Office Manager.
• Assist with scheduling and payroll preparation.
• Train and coach front desk employees.
• Resolve guest concerns professionally and efficiently.
• Ensure hotel policies and procedures are followed.
• Assist with daily operations, including check-ins, check-outs, cash handling, and guest services.
• Assist with housekeeping morning reports and inspection of rooms

Leadership

• Support a positive, guest-focused team environment.
• Conduct shift briefings when required.
• Monitor service standards and guest satisfaction.
• Assist with onboarding and training new employees.
• Collaborate with Housekeeping, Maintenance, and Sales to ensure smooth operations.

Administrative Duties

• Prepare daily and weekly reports.
• Monitor reservation pace and occupancy forecasts.
• Assist with monthly inventory and operational audits.
• Maintain departmental files and documentation.
• Support budgeting and departmental goals.

Qualifications

• Previous hotel reservations or front desk experience preferred.
• Supervisory or leadership experience is an asset.
• Experience with a Property Management System (PMS) preferred.
• Strong organizational and time-management skills.
• Excellent verbal and written communication.
• Ability to multitask in a fast-paced environment.
• Proficient in Microsoft Office.
• Flexible to work evenings, weekends, and holidays as required.