Guest Experience & Ops Pro (Part-Time, Growth)

Mountain Club; Whistler; Hybrid; CAD 34,000 - 49,000; Part time

Benefits offered by this job

Industry discounts

Best office views in BC

Job summary

Mountain Club in Whistler is seeking a year-round, permanent part-time team member to ensure smooth adventure experiences from inquiry to trip finish. The role blends guest service, booking coordination, and operations support with a path to a full-time position as the business grows.

You’ll work 15–25 hours weekly with remote admin flexibility in off-seasons, report to the Operations Manager, and join a small, collaborative team in BC's mountains. Immediate start for the right candidate.

Qualifications

• Excellent communication and customer service skills.
• Strong computer skills; able to learn booking systems quickly.
• First Aid Level 3 (80 hours) or willingness to obtain it.
• Valid Class 4 Driver's Licence or willingness to obtain one.

Responsibilities

• Deliver guest service before, during, and after trips.
• Coordinate bookings, reservations, and guest communications.
• Assist with day-of guest check-in and operational coordination.
• Maintain accurate administrative records and support improvement initiatives.
• Contribute to sales, marketing, and new business projects.

Skills

Communication skills

Customer service

Organization

Adaptability

Tech aptitude

Tools

Booking systems

Reservation software

Job description

Mountain Club in Whistler is seeking a year-round, permanent part-time team member to ensure smooth adventure experiences from inquiry to trip finish. The role blends guest service, booking coordination, and operations support with a path to a full-time position as the business grows.

You’ll work 15–25 hours weekly with remote admin flexibility in off-seasons, report to the Operations Manager, and join a small, collaborative team in BC's mountains. Immediate start for the right candidate.