Whistler Experience Guide Supervisor

Accor; Whistler Village; On-site; CAD 28,000 - 39,000; Full time

Benefits offered by this job

Subsidized staff accommodation

Complimentary staff meals

Employee Travel Program discounts

Discounts on Accor properties

Job summary

Fairmont Chateau Whistler, Canada's year‑round outdoor adventure destination at the base of Blackcomb Mountain, seeks a Whistler Experience Guide Supervisor to lead guest adventures and oversee the Experience program.

In this full‑time role, you will coordinate activity bookings, supervise guides, develop resort programming with Health Club leadership, and promote private experiences while upholding safety standards. Starting pay is $24.25 per hour.

Qualifications

• First aid certification required (Standard or Wilderness).
• Valid Class 4 Driver's License.
• Extensive knowledge of Whistler Blackcomb and local trails.
• Experience leading outdoor recreation activities.

Responsibilities

• Coordinate and manage guest activities through digital booking platforms and reservations.
• Lead private guided experiences including hiking, biking, skiing and snowshoeing with safety as a priority.
• Supervise, train and support Whistler Experience Guides and maintain certifications.
• Collaborate with Health Club & Recreation leadership to develop and deliver resort programming and events.
• Maintain inventory for activity equipment, retail products, and supplies.
• Promote and upsell private guided experiences and build relationships with local businesses.

Skills

First Aid

Driver's License

Outdoor guiding

Leadership

Job description

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on‑site championship golf course in the summer, we are Canada’s year‑round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Job Description

Whistler Experience Guide Supervisor

Play a key role in delivering exceptional outdoor experiences and personalized guest adventures while supporting the daily operations of the Whistler Experience program.

This is a full-time, permanent positionstarting as soon as possible.

Starting Rate of Pay:$24.25 per hour

Job Duties Include:

• Coordinate and manage guest activities through digital booking platforms, including tour inventory, guide scheduling, guest communications, and activity reservations.
• Lead private guided experiences including hiking, biking, snowshoeing, skiing, and other resort activities while ensuring exceptional guest service and safety standards.
• Supervise, train and support Whistler Experience Guides, ensuring all required certifications, training records and safety protocols are maintained.
• Collaborate with the Health Club & Recreation leadership team to develop, coordinate and deliver resort programming, special events, and group activities.
• Maintain accurate inventory levels for activity equipment, retail products, and operational supplies.
• Promote and upsell private guided experiences while building strong relationships with local businesses and tourism partners.
• Assist with Health Club and Recreation operations as required to support the overall guest experience.

Qualifications

• Standard First Aid or Wilderness First Aid certification required.
• Valid Class 4 Driver's License required.
• Extensive knowledge of Whistler Blackcomb, local hiking trails and the Sea-to-Sky region.
• Experience leading outdoor recreation activities such as skiing, biking, hiking, or snowshoeing.
• Previous experience in guiding, concierge services, recreation programming, leadership, or outdoor instruction is an asset.
• Subsidized staff accommodationprovided
• Complimentary mealin our staff cafeteria per shift
• Access to our Employee Travel Program, with discounts on room rates and food & beverageat Fairmont & Accor properties worldwide

Additional Information

Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail].

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