Coordinator, Sales Operations

Tourism Whistler; Whistler; Hybrid; CAD 50,000 - 54,000; Full time

Benefits offered by this job

Dogs in office

Wellness program

Hybrid work schedule

Paid vacation

Job summary

Tourism Whistler, in Whistler, BC, is seeking a Coordinator, Sales Operations for Whistler.com. The role starts on-site with a path to a hybrid schedule after training, reporting to the Sales Operations Manager.

The position supports day-to-day operations, products, inventory and supplier data to ensure accurate bookings and customer satisfaction. Starting salary ranges from CAD 50,000 to CAD 54,000 per year, plus an incentive bonus up to 5%.

Qualifications

• Attention to detail and strong organizational skills with ability to prioritize multiple tasks
• Problem-solving with capacity to identify issues and practical solutions
• Excellent written and verbal communication; build relationships with customers, suppliers, colleagues
• Proficiency in Microsoft Office, especially Excel; learn reservation, payment and supplier systems
• Motivated, resourceful; able to work independently and in a team

Responsibilities

• Act as a Tourism Whistler ambassador, living our purpose and vision with passion and energy
• Support setup and fulfillment of products and offers sold through Whistler.com and call centre
• Maintain accurate product information, pricing and inventory in reservation systems
• Coordinate seasonal inventory changes to ensure timely product availability
• Collaborate with Web Marketing and Sales to ensure offers are properly set up and displayed on Whistler.com
• Conduct regular website audits to ensure functionality and product availability
• Fulfill online bookings and respond to inquiries from the sales operations mailbox
• Perform quality-control checks to minimize errors and lost revenue
• Provide operational support to multiple departments across Whistler.com
• Participate in developing and documenting operational processes and best practices
• Support additional projects as assigned by the Manager, Sales Operations

Job description

Job Title: Coordinator, Sales Operations

Department: Whistler.com

Reports To: Manager, Sales Operations

Position Status: Full Time, Year Round

Work Location: This position is based in Whistler, BC. The role is initially on-site, with the possibility of a hybrid schedule following a training period.

About Whistler.com

Working alongside Tourism Whistler, Whistler.com aims to enhance the guest experience by providing a superior one-stop-shop for Whistler, where visitors can complete the entire consumer path-to-purchase journey, from discovering Whistler, to planning their vacation, and finally, to booking their trip.

We love where we live and we bring that energy and passion to everything we do. We're a team of collaborative, mountain-loving individuals and we show up and achieve great things professionally and personally. Creating a positive and fulfilling experience for our team is high on our list of priorities. And we're proud to be a workplace that requires respect for our people, our partners, and our environment. Because the people make the place, and this place is pretty special.

What We Offer

Culture & Connection

• Bi-monthly all staff events and departmental team building (the fun kind, we swear)
• Dogs in the office - because work is better with furry friends
• Fun, supportive, and collaborative team environment

Health & Wellness

• Comprehensive health benefits for employees and their dependents, including an Employee Assistance Program and access to wellness tools like Headspace
• A wellness fund to support your health and recreation in Whistler. Think ski/snowboard or bike park pass, yoga or gym memberships, golf lessons, or other wellness offerings that support your well-being.
• An annual Health & Wellness calendar with wellness offerings to prioritize mental health and well-being

Flexibility

• Nine-day fortnight schedule offering work-life balance and time to enjoy the beauty of Whistler!
• Whistler based with a hybrid approach: initial in-office training followed by a flexible combination of in office and remote work
• Paid vacation time (3 weeks as a starting point) to relax, unwind, and adventure

Starting Salary: $50,000 - $54,000 annually. This is the starting salary range for this role and may vary based on internal equity, and a candidate's job-related knowledge, skills, and experience. Over and above the base salary and the benefits highlighted above, this position is also eligible for an incentive bonus of up to 5% of the annual salary.

Position Summary

Reporting to the Manager, Sales Operations, the Coordinator, Sales Operations plays an important role in supporting the day-to-day operations of Whistler.com, Whistler’s official booking channel. This position helps ensure that products, bookings, inventory, and supplier information are managed accurately and efficiently. With a varied mix of responsibilities, this role is well suited to someone who is organized, detail-oriented, and resourceful, and who enjoys part of a collaborative team in a busy and engaging sales environment.

Key Responsibilities

• Act as a Tourism Whistler ambassador, living our purpose and vision with passion & energy, achievement, and respect.
• Support the setup and fulfillment of products and offers sold through the Whistler.com website and call centre.
• Collect and maintain accurate product information, pricing, and inventory availability within reservation systems and supplier extranets.
• Coordinate seasonal inventory changes to ensure products are available within established timelines.
• Work with the Specialist, Web Marketing and Sales to ensure promotional offers are set up, displayed, and functioning correctly on Whistler.com.
• Conduct regular website audits to ensure online functionality is performing as expected and products are available for purchase.
• Fulfill online bookings and respond accurately and promptly to inquiries received through the sales operation’s mailbox.
• Perform quality-control checks to ensure booking accuracy and minimize the risk of errors and lost revenue.
• Provide operational support to various departments across Whistler.com, including Group Sales and Travel Consultants.
• Participate in the development, testing, communication, and documentation of operational processes and best practices.
• Support additional projects as assigned by the Manager, Sales Operations.

Knowledge, Skills & Abilities

• Strong attention to detail, and organizational skills, with the ability to prioritize and manage multiple responsibilities
• Effective problem-solving skills, with the ability to identify issues and work toward practical solutions
• Excellent written and verbal communication skills, with the ability to build effective relationships with customers, suppliers, and colleagues
• Proficiency in Microsoft Office, particularly Excel, and the ability to learn reservation, payment, and supplier systems
• Motivated, resourceful, and able to take initiative while working effectively both independently and as part of a team

Posting closing date: October 26, 2026. Closing date is subject to change based on applicant volume.