Guest Experience & Operations Coordinator

Mountain Club; Whistler; On-site; CAD 34,000 - 49,000; Part time

Benefits offered by this job

Industry discounts

Best office views in BC

Job summary

Mountain Club in Whistler is seeking a year-round, permanent part-time team member to ensure smooth adventure experiences from inquiry to trip finish. The role blends guest service, booking coordination, and operations support with a path to a full-time position as the business grows.

You’ll work 15–25 hours weekly with remote admin flexibility in off-seasons, report to the Operations Manager, and join a small, collaborative team in BC's mountains. Immediate start for the right candidate.

Qualifications

• Excellent communication and customer service skills.
• Strong computer skills; able to learn booking systems quickly.
• First Aid Level 3 (80 hours) or willingness to obtain it.
• Valid Class 4 Driver's Licence or willingness to obtain one.

Responsibilities

• Deliver guest service before, during, and after trips.
• Coordinate bookings, reservations, and guest communications.
• Assist with day-of guest check-in and operational coordination.
• Maintain accurate administrative records and support improvement initiatives.
• Contribute to sales, marketing, and new business projects.

Skills

Communication skills

Customer service

Organization

Adaptability

Tech aptitude

Tools

Booking systems

Reservation software

Job description

The role

This is a year-round, permanent part-time (15-25hrs/week) position based in Whistler with the flexibility of remote administrative work during the off-season. There is an opportunity to grow into a full-time role as we continue to get busier. You will report to the Operations Manager and play a vital role in ensuring every adventure runs smoothly, from the first inquiry to the final high-five at the end of a trip.

What you’ll be doing

• Guest magic: Delivering exceptional service before, during, and after trips.
• The hub: Coordinating bookings, reservations, and guest communications.
• Field ops: Assisting with day-of guest check-in and operational coordination.
• Behind the scenes: Maintaining accurate administrative records and supporting continuous improvement initiatives.
• The extra mile: Contributing to sales, marketing, and exciting new business projects.

Are you our next mountain pro?

We're looking for an enthusiastic, adaptable problem-solver who:

• Loves the mountains and backcountry recreation.
• Is dependable, organized, and stays calm under pressure.
• Embraces new technology and learns quickly.
• Thrives in a small, "all-hands-on-deck" team environment.

The essentials

• Excellent communication and customer service skills.
• Strong computer skills (you'll learn our booking systems fast!).
• Occupational First Aid Level 3 (80-hour) or a willingness to get it.
• Valid Class 4 Driver's Licence or a willingness to obtain one.
• Bonus Points: Experience in tourism, IC Sam training, or experience with reservation software.

Why work with us?

• Competitive Pay:$30/hour, depending on experience and qualifications.
• Flexibility: A work schedule that varies with the seasons.
• Growth: Real opportunity to evolve into a full-time role as we expand.
• Perks: Industry discounts and the best office views in BC.

An immediate start is available for the right candidate.