Coordinator, Sales Operations & Finance

Tourism Whistler; Whistler Village; Hybrid; CAD 50,000 - 54,000; Full time

Benefits offered by this job

Dogs in the office

Health benefits

Wellness program

Hybrid work arrangement

Paid vacation time

Job summary

Tourism Whistler's Whistler.com is seeking a Coordinator, Sales Operations & Finance to support day-to-day operations across products, bookings, supplier data, and financial processes.

The role collaborates with Sales Operations and Finance teams in a busy, customer-facing environment and requires strong organization, attention to detail, and proactive problem-solving in a hybrid work setting.

Qualifications

• Strong attention to detail, and organizational skills, with the ability to prioritize and manage multiple responsibilities.
• Effective problem-solving skills, with the ability to identify issues and work toward practical solutions.
• Excellent written and verbal communication skills, with the ability to build effective relationships with customers, suppliers, and colleagues.
• Proficiency in Microsoft Office, particularly Excel, and the ability to learn reservation, payment, and supplier systems.
• Motivated, resourceful, and able to take initiative while working effectively both independently and as part of a team.

Responsibilities

• Act as a Tourism Whistler ambassador, living our purpose and vision with passion & energy, achievement, and respect.
• Support the setup and fulfillment of products and offers sold through the Whistler.com website and call centre.
• Maintain accurate product information, pricing, and inventory availability within reservation systems and supplier extranets.
• Conduct regular inventory, website functionality, and rate parity audits to ensure products are displayed accurately and consistently across sales channels.
• Administer online bookings and respond to inquiries received through the Sales Operations mailbox accurately and promptly.
• Process and reconcile supplier invoices, payments, credits, refunds, and daily cash transactions.
• Prepare and respond to credit card chargebacks and payment disputes within required timelines.
• Work with the Accountant to investigate payment issues and maintain accurate product and financial settings.
• Complete daily and monthly administrative duties and provide operational support across the Sales Operations, Finance, and broader Whistler.com teams as required.

Skills

Attention to detail

Organization

Communication skills

Excel proficiency

Problem solving

Teamwork

Job description

Job Title: Coordinator, Sales Operations & Finance

Department: Whistler.com

Reports To: Manager, Sales Operations

Position Status: Full Time, Year Round

About Whistler.com

Working alongside Tourism Whistler, Whistler.com aims to enhance the guest experience by providing a superior one-stop-shop for Whistler, where visitors can complete the entire consumer path-to-purchase journey, from discovering Whistler, to planning their vacation, and finally, to booking their trip.

We love where we live and we bring that energy and passion to everything we do. We're a team of collaborative, mountain-loving individuals and we show up and achieve great things professionally and personally. Creating a positive and fulfilling experience for our team is high on our list of priorities. And we're proud to be a workplace that requires respect for our people, our partners, and our environment. Because the people make the place, and this place is pretty special.

What We Offer

Culture & Connection

• Bi-monthly all staff events and departmental team building (the fun kind, we swear)
• Dogs in the office - because work is better with furry friends
• Fun, supportive, and collaborative team environment

Health & Wellness

• Comprehensive health benefits for employees and their dependents, including an Employee Assistance Program and access to wellness tools like Headspace
• A wellness fund to support your health and recreation in Whistler. Think ski/snowboard or bike park pass, yoga or gym memberships, golf lessons, or other wellness offerings that support your well-being.
• An annual Health & Wellness calendar with wellness offerings to prioritize mental health and well-being

Flexibility

• Nine-day fortnight schedule offering work-life balance and time to enjoy the beauty of Whistler!
• Whistler based with a hybrid approach: initial in-office training followed by a flexible combination of in office and remote work
• Paid vacation time (3 weeks as a starting point) to relax, unwind, and adventure

Starting Salary: $50,000 - $54,000 annually, plus incentive bonus

Position Summary

Reporting to the Manager, Sales Operations, the Coordinator, Sales Operations & Finance plays an important role in supporting the day-to-day operations of Whistler.com, Whistler’s official booking channel. Working closely with the Sales Operations and Finance teams, this position helps ensure that products, bookings, supplier information, and financial processes are administered accurately and efficiently. With a varied mix of responsibilities and opportunities to work across the business, this role is well suited to someone who is organized, detail-oriented, and resourceful, and who enjoys being part of a collaborative team in a busy and engaging sales environment.

Key Responsibilities

• Act as a Tourism Whistler ambassador, living our purpose and vision with passion & energy, achievement, and respect.
• Support the setup and fulfillment of products and offers sold through the Whistler.com website and call centre.
• Maintain accurate product information, pricing, and inventory availability within reservation systems and supplier extranets.
• Conduct regular inventory, website functionality, and rate parity audits to ensure products are displayed accurately and consistently across sales channels.
• Administer online bookings and respond to inquiries received through the Sales Operations mailbox accurately and promptly.
• Process and reconcile supplier invoices, payments, credits, refunds, and daily cash transactions.
• Prepare and respond to credit card chargebacks and payment disputes within required timelines.
• Work with the Accountant to investigate payment issues and maintain accurate product and financial settings.
• Complete daily and monthly administrative duties and provide operational support across the Sales Operations, Finance, and broader Whistler.com teams as required.

Knowledge, Skills & Abilities

• Strong attention to detail, and organizational skills, with the ability to prioritize and manage multiple responsibilities
• Effective problem-solving skills, with the ability to identify issues and work toward practical solutions
• Excellent written and verbal communication skills, with the ability to build effective relationships with customers, suppliers, and colleagues
• Proficiency in Microsoft Office, particularly Excel, and the ability to learn reservation, payment, and supplier systems
• Motivated, resourceful, and able to take initiative while working effectively both independently and as part of a team

Posting closing date: September 28, 2026. Closing date is subject to change based on applicant volume.