Rental Shop Supervisor

Premium Mountain; Whistler; Hybrid; CAD 32,000 - 34,000; Full time

Benefits offered by this job

Hourly pay 23–25 CAD

Retention bonus

Season pass reimbursement

Great work environment

Industry discounts

In-store training

Job summary

Premium Mountain Rentals in Whistler, BC is seeking an enthusiastic Supervisor to lead our rental team and ensure top-tier guest service in a fast-paced environment. You will oversee daily rental operations, assist with training, and help maintain a high standard of presentation across rental and retail areas.

The role offers full-time seasonal opportunities in person in Whistler, with competitive hourly pay and perks such as training and product deals.

Qualifications

• Customer service experience preferred.
• Ski or snowboard rental experience preferred.
• Previous supervisory or leadership experience preferred.
• Strong communication and guest service orientation.

Responsibilities

• Lead the rental team during daily operations.
• Assist with training, coaching, and supporting Rental Associates.
• Open and close the shop and delegate daily tasks.
• Handle guest questions, concerns and service issues with professionalism.
• Ensure rental equipment is set up and ready for guests.
• Maintain cleanliness and organization of rental, retail and guest areas.

Skills

Customer service

Ski/snowboard rental

Leadership

Job description

Premium Mountain Rentals is an innovative ski, snowboard and mountain bike rental business located in the heart of Whistler. We are independently owned and managed by a team of mountain enthusiasts with extensive experience in the ski, snowboard and bike industries.

As Whistler’s #1 ski and bike rental business, we are committed to providing an exceptional rental experience to visitors from around the world. Our shop offers a fun, energetic environment with great music, an espresso lounge, quality equipment and a team focused on delivering outstanding guest service.

We are looking for an enthusiastic and experienced Supervisor to help lead our team and ensure our guests receive the level of service Premium Mountain Rentals is known for.

The Successful Candidate Will Be:

Passionate about providing amazing guest service

Friendly, outgoing and personable

Confident leading and supporting a team

Reliable, punctual and professional

Comfortable working in a fast-paced environment

Able to remain calm and organized during busy periods

A strong communicator with both guests and team members

Comfortable taking responsibility and making decisions when required

Passionate about skiing, snowboarding and the mountain lifestyle

Lead the rental team during daily operations

Help create a positive, fun and professional working environment

Provide exceptional guest service and ensure the team is doing the same

Assist with training, coaching and supporting Rental Associates

Delegate daily tasks and ensure they are completed

Assist with opening and closing the shop

Handle guest questions, concerns and service issues

Ensure rental equipment is correctly set up and ready for guests

Maintain a high standard of presentation throughout the store

Support retail sales, merchandising and inventory organization

Complete Lightspeed POS transactions and assist staff with POS questions

Monitor workflow during busy periods and help keep rental operations running efficiently

Maintain cleanliness and organization of rental, retail and guest areas

Communicate operational issues and guest feedback to the management team

Help ensure company procedures, safety standards and service expectations are followed

Work closely with management to create an outstanding experience for both guests and staff

Day-to-Day Shop Tasks Include:

Ski and snowboard rental setup

Boot fitting and equipment selection

Retail sales

Lightspeed and Checkfront POS transactions

Maintaining and merchandising retail areas

Rental equipment organization

General cleaning and tidying

Guest service

Opening and closing duties

Experience:

Customer service experience: 2+ years preferred

Ski or snowboard rental experience: 1+ year preferred

Previous supervisory or leadership experience: preferred

Ski and snowboard industry experience is an asset

Strong customer service and leadership experience are more important to us than knowing everything about ski and snowboard equipment from day one. We provide in-store training and product knowledge sessions to help get you up to speed.

What We Offer:

$23–$25 per hour, based on experience

End-of-season retention bonus

Season Pass Reimbursement Program

Great work environment

Industry and product deals

In-store training and product knowledge sessions

Job Type: Full-time / Seasonal
Location: Whistler, BC
Work Location: In person

Shifts may include:

Morning shifts

Afternoon/evening split shifts

Holidays