Guest Experience Manager

Earls Kitchen + Bar; Burnaby; On-site; CAD 48,000 - 55,000; Full time

Benefits offered by this job

Flexible scheduling

Leadership meal budget

Employee discount

Mentorship programs

In-house culinary training

Career development opportunities

Job summary

A popular restaurant chain in Metro Vancouver is seeking a Guest Experience Manager committed to delivering exceptional guest experiences and fostering a supportive team environment. The ideal candidate will have excellent leadership and communication skills, a passion for hospitality, and the ability to build relationships with guests. This full-time role offers a salary range of CA$48,000 to CA$55,000 annually, along with various perks and benefits.

Qualifications

• Dedication and experience in a leadership role.
• Commitment to fostering a supportive and engaging experience.
• Willingness to learn and openness to feedback.

Responsibilities

• Exemplify exceptional leadership skills.
• Bridge the gap between technology and authentic hospitality.
• Create and maintain guest relationships.

Skills

Leadership skills

Problem solving

Multi-tasking

Communication skills

Passion for hospitality

Job description

Join to apply for the Guest Experience Manager role at Earls Kitchen + Bar

Base pay range

CA$48,000.00/yr - CA$55,000.00/yr

Leaders at Earls have their finger on the pulse. They’re experts in bringing the Earls Experience to life in the stores, and naturally inspire those around them to do the same. Leaders have a passion for food and beverage, relentlessly pursue memorable guest experiences, and bring the core value of ‘TEAM’ to the restaurant mix. They lead the charge in seeing Earls become the most loved and best run restaurant in North America.

As a Guest Experience Manager, you're committed to being your best self and working with integrity as you learn how to operate a multimillion-dollar restaurant. Our ideal candidate has a commitment to teamwork and a desire to learn and grow.

The Guest Experience Manager at Earls is first and foremost a guest facing role. The GEM role is all about Guest relationships - it's your job to make regular guests, develop a database of great information to personalize Guest experiences, and to create relationships between our guests and the floor team. You will be the Maitre D's of an area forgotten, that roam the floor, moving from table to table creating special moments for our guests, and recognising them by name and preference.

As a Guest Experience Manager, you will:

• Exemplify exceptional leadership skills. Using our core values, you take a stand for yourself, your career, and the way you lead.
• Be the caretaker of data and facilitator of relationships. Bridge the gap between technology and true, in-person, authentic hospitality.
• Be a problem solver and a supportive team player. Tackle problems by using your multi-tasking and communication skills, and be empowered to make decisions with the best interest of the restaurant in mind.
• Demonstrate your passion for the guest experience. Display your love for food and drink through exceptional menu and product knowledge.

What we need from you:

• Dedication and experience in a leadership role.
• A passion and commitment to hospitality, teamwork, and fun.
• A commitment to fostering a supportive and engaging experience for your team members and guests.
• A willingness to learn and an openness to feedback, coaching, and mentorship.
• The ability to legally work in Canada.

What’s in it for you:

• Salary range up to $48,000 - $55,000 annually, plus the perks and benefits below.
• Flexible scheduling to support work/life balance.
• Leadership meal budget.
• Employee discount.
• Mentorship programs.
• In-house hospitality and culinary training programs.
• Leadership programs.
• Career development and opportunity for advancement.

Apply Now!

Earls is an equal opportunity employer. We are committed to a diverse and inclusive workplace, free from discrimination. We believe bringing together people of all backgrounds, experiences and abilities is essential to our success, and brings us closer to living our purpose to Make Life Awesome.

All employment decisions inclusive of recruiting, hiring, compensation, promotions and terminations are based on qualifications, competencies and merit, without the consideration of any legally protected ground. Reasonable accommodations are available upon request.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Restaurants