Guest Experience Manager

Earls Kitchen + Bar; Whistler; On-site; CAD 38,500 - 56,000; Full time

Benefits offered by this job

Flexible scheduling

Employee discount

Mentorship programs

In-house training programs

Job summary

Earls Kitchen + Bar in Whistler is seeking a passionate Guest Experience Manager to join our leadership team. This role is essential in creating strong relationships with our guests and ensuring exceptional dining experiences. You will coach staff, facilitate connections, and exemplify our core values through your leadership.

The position offers a salary package ranging between $38,500 and $56,000+, along with mentoring, employee discounts, and career growth opportunities.

Qualifications

• Passion for a leadership-focused role.
• Commitment to hospitality, teamwork, and fun.
• Willingness to learn and engage in mentorship.
• Currently located in Canada with the legal right to work.

Responsibilities

• Coach team members and support on operational issues.
• Exemplify exceptional leadership skills and values.
• Build and maintain guest relationships.
• Resolve problems with multi-tasking and communication.

Skills

Leadership skills

Problem-solving skills

Communication skills

Customer service

Job description

Earls is opening multiple new locations in Canada and the United States in the coming years and offers rich growth opportunities in our Company. We are looking for a passionate Guest Experience Manager to join our leadership team. This key role differentiates us from the noise in premium casual dining and truly makes a mark on the experience of our guests.

About the Role

The Guest Experience Manager is a guest-facing role focused on building and maintaining strong guest relationships. You turn our customers into regular guests, develop a database of valuable information to personalize their experiences, and create connections between guests and the Floor Service Team (Managers, Hosts, and Servers). As the caretaker of our special customer data, you facilitate the creation and nurturing of deeper guest relationships for our General Managers and Floor Managers.

Key Responsibilities

• Exemplify exceptional leadership skills. Use our core values to represent your career and leadership style.
• Consistently coach others. Support employees on potential issues and resolutions to ensure profitability and smooth operations. Train staff on delivering food and drink while engaging in authentic conversation.
• Be a problem solver and a supportive team player. Tackle problems by using multi‑tasking and communication skills and empower yourself and team members to make decisions.
• Demonstrate passion for the guest experience. Show love for food and drink through exceptional menu and product knowledge.

Qualifications

• Passion for a leadership-focused role.
• Commitment to hospitality, teamwork, and fun.
• Willingness to learn, receive feedback, and engage in coaching and mentorship.
• Currently located in Canada and have the legal right or documentation to work in Canada.

Benefits

• Salary plus gratuity compensation package between $38,500 (no gratuity) and $56,000+ (including shared gratuities).
• Flexible scheduling to support work‑life balance.
• Leadership meal budget.
• Employee discount.
• Mentorship programs.
• In‑house hospitality and culinary training programs.
• Leadership programs.
• Career development and advancement opportunities.

Equal Employment Opportunity

Earls is an equal‑opportunity employer. We are committed to a diverse and inclusive workplace, free from discrimination. All employment decisions are based on qualifications, competencies, and merit, without consideration of any legally protected ground. Reasonable accommodations are available upon request.