Guest Experience Manager

Earls Kitchen + Bar; Toronto; On-site; CAD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

Flexible scheduling

Employee discount

Mentorship programs

Leadership meal budget

In-house hospitality and culinary培训

Job summary

A leading restaurant chain in Toronto is seeking a Guest Experience Manager. In this role, you'll prioritize guest relationships and lead with integrity in a fast-paced environment. The ideal candidate is passionate about hospitality and teamwork, with leadership experience and a commitment to learning. Competitive compensation and flexible scheduling are offered.

Qualifications

• Dedication and experience in a leadership role.
• Passion for hospitality, teamwork, and fun.
• Ability to legally work in Canada.
• Willingness to learn and openness to feedback.
• The ability to legally work in Canada.

Responsibilities

• Exemplify exceptional leadership skills.
• Be the caretaker of data and facilitator of relationships.
• Demonstrate your passion for the guest experience.
• Demonstrate your passion for the guest experience. Display your love for food and drink through exceptional menu and product knowledge.

Skills

Leadership skills

Problem solving

Communication skills

Multi-tasking

Data management

Tools

CRM software

Job description

Join to apply for the Guest Experience Manager role at Earls Kitchen + Bar

As a Guest Experience Manager, you're committed to being your best self and working with integrity as you learn how to operate a multimillion-dollar restaurant. Our ideal candidate has a commitment to teamwork and a desire to learn and grow.

The Guest Experience Manager at Earls is first and foremost a guest-facing role. The GEM role is all about Guest relationships - it's your job to make regular guests, develop a database of great information to personalize Guest experiences, and to create relationships between our guests and the floor team.

As a Guest Experience Manager, you will:

• Exemplify exceptional leadership skills. Using our core values, you take a stand for yourself, your career, and the way you lead.
• Be the caretaker of data and facilitator of relationships. Bridge the gap between technology and true, in-person, authentic hospitality.
• Be a problem solver and a supportive team player. Tackle problems by using your multi-tasking and communication skills, and be empowered to make decisions with the best interest of the restaurant in mind.
• Demonstrate your passion for the guest experience. Display your love for food and drink through exceptional menu and product knowledge.

What we need from you:

• Dedication and experience in a leadership role.
• A passion and commitment to hospitality, teamwork, and fun.
• A commitment to fostering a supportive and engaging experience for your team members and guests.
• A willingness to learn and an openness to feedback, coaching, and mentorship.
• The ability to legally work in Canada.

What’s in it for you:

• Competitive compensation
• Flexible scheduling to support work/life balance
• Leadership meal budget
• Employee discount
• Mentorship programs
• In-house hospitality and culinary training programs
• Leadership programs
• Career development and opportunity for advancement

Earls is an equal opportunity employer. We are committed to a diverse and inclusive workplace, free from discrimination. We believe bringing together people of all backgrounds, experiences and abilities is essential to our success, and brings us closer to living our purpose to Make Life Awesome.

All employment decisions inclusive of recruiting, hiring, compensation, promotions and terminations are based on qualifications, competencies and merit, without the consideration of any legally protected ground. Reasonable accommodations are available upon request.