Guest Experience Manager

Earls Kitchen + Bar; Mississauga; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Meal budget

Employee discount

Mentorship

Hospitality training

Leadership programs

Career development

Job summary

Earls Kitchen + Bar is seeking a Guest Experience Manager to drive memorable guest moments and manage relationships across our floor team. The GEM will roam the dining area, personalize service, and connect guests with the right team members to ensure consistency in service excellence.

You will champion guest data insights, coach staff, and contribute to a culture of service, integrity, and teamwork. This role emphasizes learning, mentorship, and ongoing development within a dynamic restaurant

Qualifications

• Demonstrated leadership in a hospitality setting.
• Ability to build guest relationships and personalise experiences.
• Strong communication and multitasking abilities.
• Willingness to learn, coach, and mentor others.

Responsibilities

• Lead with core values and exemplify exceptional leadership.
• Bridge technology with authentic in-person hospitality to enhance guest experience.
• Resolve issues and support the team with effective decision making.
• Show passion for food and drink with strong menu/product knowledge.

Skills

Leadership

Guest relationships

Communication

Team collaboration

Data awareness

Job description

As a Guest Experience Manager, you're committed to being your best self and working with integrity as you learn how to operate a multimillion-dollar restaurant. Our ideal candidate has a commitment to teamwork and a desire to learn and grow. The Guest Experience Manager at Earls is first and foremost a guest facing role. The GEM role is all about Guest relationships - it's your job to make regular guests, develop a database of great information to personalize Guest experiences, and to create relationships between our guests and the floor team. You will be the Maitre D's of an area forgotten, that roam the floor, moving from table to table creating special moments for our guests, and recognizing them by name and preference.

As a Guest Experience Manager, you will:

• Exemplify exceptional leadership skills. Using our core values, you take a stand for yourself, your career, and the way you lead.
• Be the caretaker of data and facilitator of relationships. Bridge the gap between technology and true, in-person, authentic hospitality.
• Be a problem solver and a supportive team player. Tackle problems by using your multi-tasking and communication skills, and be empowered to make decisions with the best interest of the restaurant in mind.
• Demonstrate your passion for the guest experience. Display your love for food and drink through exceptional menu and product knowledge.

What we need from you:

• Dedication and experience in a leadership role.
• A passion and commitment to hospitality, teamwork, and fun.
• A commitment to fostering a supportive and engaging experience for your team members and guests.
• A willingness to learn and an openness to feedback, coaching, and mentorship.
• The ability to legally work in Canada.

What’s in it for you:

• Competitive compensation
• Flexible scheduling to support work/life balance
• Leadership meal budget
• Employee discount
• Mentorship programs
• In-house hospitality and culinary training programs
• Leadership programs
• Career development and opportunity for advancement

This posting is for an existing position vacancy.

Earls is an equal opportunity employer. We are committed to a diverse and inclusive workplace, free from discrimination. We believe bringing together people of all backgrounds, experiences and abilities is essential to our success, and brings us closer to living our purpose to Make Life Awesome.

All employment decisions inclusive of recruiting, hiring, compensation, promotions and terminations are based on qualifications, competencies and merit, without the consideration of any legally protected ground. Reasonable accommodations are available upon request.