Guest Experience Lead, Museum Front of House

Royal Aviation Museum of Western Canada; Winnipeg; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading heritage institution in Winnipeg is looking for a Visitor Experience Supervisor to create exceptional experiences for all visitors. The successful candidate will oversee admissions, galleries, and the gift shop while leading a diverse team. Key qualifications include 3-5 years of experience in leadership roles, strong interpersonal skills, and the ability to manage multiple priorities effectively. This role offers a dynamic work environment focused on customer service and operational excellence.

Qualifications

• 3 - 5 years of experience in a leadership or supervisory role.
• Strong communication skills with diverse audiences.
• Experience managing multiple priorities in a fast-paced environment.

Responsibilities

• Supervise a team of front-line staff and volunteers.
• Ensure exceptional visitor service from arrival to departure.
• Coordinate daily front-of-house workflows efficiently.

Skills

Leadership experience

Interpersonal skills

Problem-solving

Conflict resolution

Point-of-sale systems

Job description

A leading heritage institution in Winnipeg is looking for a Visitor Experience Supervisor to create exceptional experiences for all visitors. The successful candidate will oversee admissions, galleries, and the gift shop while leading a diverse team. Key qualifications include 3-5 years of experience in leadership roles, strong interpersonal skills, and the ability to manage multiple priorities effectively. This role offers a dynamic work environment focused on customer service and operational excellence.