Guest Experience Concierge — Tours & Excursions

RED Hospitality & Leisure; St. Thomas; On-site; CAD 22,000 - 33,000; Full time

Job summary

RED Hospitality & Leisure is seeking a friendly hotel Concierge to provide top-notch guest services at the front desk. You will offer area information, assist with dining, activities, transportation and sightseeing requests, and coordinate with staff to fulfill guest needs.

Responsibilities include confirming guest requests, booking excursions, and following up on inquiries. Candidates should have a high school diploma and hands-on customer service experience, with strong communication and

Qualifications

• High School Diploma or equivalent (preferred).
• Previous experience in customer service, concierge and/or equivalent work experience a PLUS.

Responsibilities

• Provide service at the Hotel Concierge Desk and assist guests with information and reservations.
• Assist guests with area information: dining, activities, transportation, sightseeing, etc.
• Initiate and follow up on guest requests received in person or via other communications.
• Confirm guest requests and reservations, and book excursions.
• Research and provide guests with additional information as requested.
• Communicate guest resolutions with appropriate staff/departments on property.
• Perform other duties as assigned by Management.

Skills

Customer service

Concierge knowledge

Communication

Multitasking

Interpersonal skills

Team player

Reading & writing

Education

High School Diploma or equivalent

Job description

RED Hospitality & Leisure is seeking a friendly hotel Concierge to provide top-notch guest services at the front desk. You will offer area information, assist with dining, activities, transportation and sightseeing requests, and coordinate with staff to fulfill guest needs.

Responsibilities include confirming guest requests, booking excursions, and following up on inquiries. Candidates should have a high school diploma and hands-on customer service experience, with strong communication and