Guest Experience Concierge

Opensity Solutions; Toronto; On-site; CAD 30,000 - 42,000; Full time

Job summary

Opensity Solutions is seeking a Concierge to deliver exceptional customer service and create a welcoming experience for guests, employees, and clients at our Toronto location. You will manage inquiries, coordinate meeting support, and assist with catering, beverage service, and room setups to ensure a seamless workplace experience.

Ideal candidates have 1+ year in workplace services or related roles, strong communication, and proficiency with Outlook, Excel, and ticketing systems.

Qualifications

• High school diploma or equivalent required.
• 1+ year of experience in workplace services, facilities support, hospitality, reception, mail services, or related roles preferred.
• Basic proficiency with office equipment and familiarity with workplace service systems or ticketing platforms.

Responsibilities

• Deliver outstanding customer service and create a welcoming experience for employees, clients, and visitors.
• Serve as the primary point of contact for workplace inquiries and requests.
• Manage the shared Workplace Services inbox and address inquiries and requests promptly.
• Triage requests and coordinate with internal teams and vendors to ensure timely resolution.
• Greet and assist guests, provide directions, and support a positive workplace experience.

Skills

Multitasking

Customer service

Communication

Organization

Professionalism

Education

High school diploma or equivalent

Tools

Outlook

Excel

Ticketing systems

Printers & Scanners

Job description

Opensity Solutions is seeking a Concierge to deliver exceptional customer service and create a welcoming experience for guests, employees, and clients at our Toronto location. You will manage inquiries, coordinate meeting support, and assist with catering, beverage service, and room setups to ensure a seamless workplace experience.

Ideal candidates have 1+ year in workplace services or related roles, strong communication, and proficiency with Outlook, Excel, and ticketing systems.