Guest Experience Concierge: Front Desk & Guest Services

Level Hotels & Furnished Suites; Vancouver; On-site; CAD 23,000 - 32,000; Full time

Benefits offered by this job

Comprehensive benefits package

Educational allowance

Referral program

Team-building activities

Discounts to local amenities

Discounted hotel stays

Job summary

Level Hotels & Furnished Suites in Vancouver is seeking a Guest Services Agent to deliver outstanding hospitality at the front desk and assist residents and vendors. You will handle check-in/check-out, respond to inquiries, and coordinate deliveries, while maintaining professional service and local knowledge to recommend offerings.

The role requires High School diploma, concierge/ front desk experience, strong computer skills (MS Office), and excellent communication.

Qualifications

• High School Degree or equivalent.
• Front Office/Concierge experience in hotel, residential or customer focused industry.
• Proficiency in MS Outlook, MS Word, MS Excel, and MS Windows required.
• Must have excellent customer service and interpersonal skills.
• Excellent oral and written communication skills for team and guest interactions.
• Ability to multitask in a fast-paced and high volume environment.

Responsibilities

• Handle all guest interactions with the highest level of hospitality and professionalism while accommodating special requests whenever feasible
• Remain proficient in all programs required to manage hotel and residential desk needs
• Hold accountability for resolving customer complaints and assisting customers in all inquiries regarding our services, hours of operation, key personnel, in house events, and directions
• Respond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices
• Ensure an efficient reception experience for guests, including check-in and check-out, log maintenance requests, and complete audit procedures
• Communicate any relevant feedback from guest and/or other departments with the Guest Service Manager
• Coordinate the arrival of vendors, guests, deliveries, and prospects, and assist with directing them to appropriate departments and locations on-site and in the parking garage
• Process packages, messages, and mail which may be either outgoing or incoming in an accurate and timely manner
• Coordinate the storage room by storing and retrieving guest luggage and packages
• Provide basic trouble-shooting support for in-room hotel services such as Internet, TV, and movies
• Communicate closely with housekeeping and maintenance teams to ensure that the needs of guests are prioritized to provide the best guest experience possible

Skills

Customer service

Front desk

MS Outlook

MS Word

MS Excel

MS Windows

Interpersonal skills

Multitasking

Education

High School diploma or equivalent

Job description

Level Hotels & Furnished Suites in Vancouver is seeking a Guest Services Agent to deliver outstanding hospitality at the front desk and assist residents and vendors. You will handle check-in/check-out, respond to inquiries, and coordinate deliveries, while maintaining professional service and local knowledge to recommend offerings.

The role requires High School diploma, concierge/ front desk experience, strong computer skills (MS Office), and excellent communication.