Guest Experience Associate - Part-Time Front Desk

Tapestry Conshohocken; Ottawa; On-site; CAD 2,066,000 - 3,031,000; Part time

Benefits offered by this job

Competitive wages

Medical/Dental/Vision plans insurance

Life insurance with Short Term andLong

Tuition assistance

Discounted room rates at Concord"

Training & development and career

Job summary

Concord in Ottawa, Ontario, is seeking a friendly Front Desk Clerk to deliver exceptional guest experiences at the front desk. You will check guests in, answer inquiries, handle reservations, and assist with payments while maintaining a welcoming lobby.

The role is part-time and on-site, requiring strong communication, multitasking, and reliable service orientation. Flexibility for evenings, weekends, and holidays is needed.

Qualifications

• Minimum high school diploma or equivalent preferred.
• Previous hospitality or customer service experience is preferred.
• Strong communication and guest service skills essential.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments and guest account charges accurately.
• Answer calls and provide information on hotel services and amenities.
• Maintain a clean and organized front desk and lobby area.
• Communicate feedback, maintenance needs, and operational updates.
• Follow safety, security, and emergency procedures.

Skills

Guest service

Communication

Multitasking

Cash handling

Professionalism

Reliability

Flexibility

Education

High school diploma or equivalent preferred

Job description

Concord in Ottawa, Ontario, is seeking a friendly Front Desk Clerk to deliver exceptional guest experiences at the front desk. You will check guests in, answer inquiries, handle reservations, and assist with payments while maintaining a welcoming lobby.

The role is part-time and on-site, requiring strong communication, multitasking, and reliable service orientation. Flexibility for evenings, weekends, and holidays is needed.