In-Office Receptionist & Guest Experience Lead

clvgroup; Ottawa; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Occasional travel within Canada

Job summary

CLV Group is seeking a friendly receptionist to be the welcoming, dependable connection for residents, employees and guests. This full-time, in-office role focuses on customer service, office administration and daily coordination with leasing, programming, parking and maintenance teams.

You will answer calls, manage inquiries, keep the reception area organized, and support teams across the organization while delivering a positive, brand-aligned experience five days per week in Ottawa.

Qualifications

• Previous experience in reception, office administration or customer service preferred but not required; training provided.
• Fluency in English is required; additional languages are an asset.
• Proficiency in Microsoft Office and basic computer skills required.
• Strong communication, organization and discretion with confidential information

Responsibilities

• Reception and visitor support: greet guests, route visitors, maintain a welcoming reception area.
• Communication and inquiry support: answer calls, manage inboxes and direct questions to appropriate teams.
• Office administration: sort mail, order supplies, keep spaces organized, support meetings and events.
• Leasing and resident support: assist with applications, payments and inquiries as needed.
• Maintenance support: help residents submit requests and coordinate with property teams.

Skills

Reception

Customer service

Office administration

Microsoft Office

English fluency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

CLV Group is seeking a friendly receptionist to be the welcoming, dependable connection for residents, employees and guests. This full-time, in-office role focuses on customer service, office administration and daily coordination with leasing, programming, parking and maintenance teams.

You will answer calls, manage inquiries, keep the reception area organized, and support teams across the organization while delivering a positive, brand-aligned experience five days per week in Ottawa.