Front Desk Supervisor - CY Edmonton Downtown

Concord Hospitality Enterprises; Edmonton; On-site; CAD 29,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plan

Life insurance

Short-term disability

Long-term disability

Tuition assistance

Discounted room rates

Training & development

Career advancement opportunities

Job summary

Concord Hospitality Enterprises in Edmonton is seeking a Front Desk Supervisor to lead a guest‑facing team at the hotel. You will manage check‑ins/outs, answer inquiries, and ensure seamless service while upholding brand standards and Concord policies.

This role rewards proactive, responsive leadership and a professional, friendly presence. Full‑time associates enjoy a comprehensive benefits package and opportunities to advance to higher‑level roles within Concord.

Qualifications

• Provide courteous, efficient guest service at the front desk.
• Know hotel staff, room locations, rates, amenities, and selling strategies.
• Maintain brand and Concord standards in every guest interaction.

Responsibilities

• Check guests in and out efficiently and warmly.
• Handle guest mail, messages, and special requests.
• Take reservations and answer the switchboard professionally.
• Maintain lobby area clean and presentable.
• Monitor room availability and assist in yield management and restrictions.
• Know emergency and security procedures.

Job description

We are hiring a Front Desk Supervisor!

We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive, and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our supervisors advance in a couple years to Assistant General Manager roles!

Responsibilities

• Provide the highest quality of service to the customer at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages per established procedures.
• Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer switchboard in accordance with standards of proper telephone etiquette.
• Block rooms and handles special requests.
• Monitor room availability and offer AGM and GM assistance in yield management and restrictions.
• Handle safe deposits by guests per established procedures.
• Keep lobby and desk area clean and presentable.
• Have a thorough knowledge of emergency and security procedures

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests' expectations.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Salary: $21.00 - $23.00 / per hour