Resident Experience Concierge

CLV Group; Ottawa; On-site; CAD 32,000 - 46,000; Full time

Job summary

CLV Group is seeking a receptionist for a full-time, fixed-term position based in our Ottawa office. The role centers on delivering exceptional resident and guest experiences, coordinating front-desk activities, and providing cross-team support across leasing, programming, parking and maintenance.

The assignment runs immediately through November 30, 2026, with potential renewal. A welcoming, proactive, service-focused approach is essential in a fast-paced, in-person setting.

Qualifications

• Previous experience in reception, office administration, customer service or related role is preferred.
• Fluency in English is required; additional languages are asset.
• Proficiency in Microsoft Office.
• Strong communication, organization and follow through.

Responsibilities

• Welcomes residents, contractors, candidates, vendors and guests in a friendly and professional manner.
• Answer and direct incoming calls, respond to general inquiries or connect callers with the appropriate team.
• Sort, distribute mail and courier deliveries; coordinate outgoing shipments and keep spaces organized.
• Assist leasing team with applications, payments and applicant follow up; support residents with in-person payments.
• Support maintenance by directing urgent concerns to the appropriate team and assisting with service issues.

Skills

Fluent English

Communication

Organization

Follow through

Tools

Microsoft Office

Job description

CLV Group is seeking a receptionist for a full-time, fixed-term position based in our Ottawa office. The role centers on delivering exceptional resident and guest experiences, coordinating front-desk activities, and providing cross-team support across leasing, programming, parking and maintenance.

The assignment runs immediately through November 30, 2026, with potential renewal. A welcoming, proactive, service-focused approach is essential in a fast-paced, in-person setting.