Guest Experience Agent - Front Desk (Flexible Schedule)

Sandman Hotel Group; London; Hybrid; CAD 2,066,000 - 3,031,000; Part time

Benefits offered by this job

Team member discounts

Hotel & restaurant discounts

Training & career development

Complimentary hotel stays

Employee assistance program

Job summary

Sandman Hotel Group in Ontario, London is seeking a friendly Guest Service Agent for a part-time role. You’ll welcome guests, check-in/out, handle inquiries, and coordinate services to ensure a seamless stay.

You bring strong guest relations, reliable time management, and the ability to multitask in a busy front desk. Opera knowledge is a plus; training and development opportunities are available.

Qualifications

• Two-year apprenticeship in front desk operations or hotel management preferred.
• 1 year of experience as a Hotel Front Desk Clerk preferred.
• Experience in customer service and people management.
• Strong working knowledge of accounting practices and principles.
• Ability to analyze and interpret guest needs and provide options and solutions.
• Excellent conflict resolution, negotiation and handling objections.
• Clear verbal and written communication skills.
• Proficiency with Opera/Opera Cloud is a plus.

Responsibilities

• Provide a warm, welcoming and friendly environment.
• Check guests in and out of the hotel.
• Assist with luggage and provide keys, brochures and discount cards.
• Answer guest questions and arrange transportation as needed.
• Handle inquiries via phone, email and in person.
• Book telephone reservations and process payments.
• Count cash, verify shift activity and reports every two hours.
• Maintain a tidy and stocked front desk area.
• Refer inquiries to appropriate departments.
• Present a positive professional image to visitors and partners.
• Provide information on activities and local services.
• Observe and report security issues to the Manager.

Skills

Customer relations

Time management

Adaptability

Guest exceedance mindset

Education

Two-year apprenticeship in front desk operations or hotel management

Tools

Opera/Opera Cloud

Job description

Sandman Hotel Group in Ontario, London is seeking a friendly Guest Service Agent for a part-time role. You’ll welcome guests, check-in/out, handle inquiries, and coordinate services to ensure a seamless stay.

You bring strong guest relations, reliable time management, and the ability to multitask in a busy front desk. Opera knowledge is a plus; training and development opportunities are available.