Guest Experience Manager - Front Desk Leader

Sandman Hotel Group; Markham; Hybrid; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Rewards & Recognition

Hotel discounts

Restaurant discounts

Lift pass discounts

Employee events

Career advancement

EAP

RRSP matching

Tuition credit

Milestone rewards

Complimentary stays

Group life insurance

Dental & Vision

Job summary

Sandman Signature - Canada - Markham, is seeking a Guest Service Manager to lead front office operations, reservations, and guest activities. You will ensure adherence to standards, maximize occupancy and revenue, and maintain exceptional guest service across shifts.

The role requires supervisory experience in a hotel environment, strong communication, and a customer-focused mindset. This full-time position is based on-site in Markham, Ontario, with competitive benefits.

Qualifications

• Experience in the Rooms Division or hotel operations.
• Strong supervisory capabilities and team leadership.
• Proficient with standard computer applications (MS Office).
• Excellent written and spoken communication; strong organization.

Responsibilities

• Check guests in and out at the front desk.
• Answer inquiries and arrange transportation for guests.
• Compute bills, process payments, and generate reports.

Skills

Hotel experience

Supervisor skills

Computer literacy

MS Office

Communication skills

Time management

Tools

Microsoft Office

Job description

Sandman Signature - Canada - Markham, is seeking a Guest Service Manager to lead front office operations, reservations, and guest activities. You will ensure adherence to standards, maximize occupancy and revenue, and maintain exceptional guest service across shifts.

The role requires supervisory experience in a hotel environment, strong communication, and a customer-focused mindset. This full-time position is based on-site in Markham, Ontario, with competitive benefits.